I purchased a brand new Mercedes CLA 350 4Matic Electric in Istanbul, Turkey, and despite the vehicle being almost new (about two months since delivery), I have been facing several serious issues. There is a disturbing noise coming from the climate control system, multiple sensors are malfunctioning...
On September 29, 2025, my Mercedes C200 completely discharged its battery before it was even fully charged, leaving me unable to start the vehicle. Despite making numerous calls to roadside assistance for help with my car, which remains under warranty until February 2026, I received no response. I h...
On January 22, 2025, the water pump of my Mercedes-Benz C 180 was replaced at İstanbul Has Otomotiv, and I have all the invoices related to this service. Despite being replaced at an authorized service center earlier this year, the same part failed again shortly after. All maintenance on my vehicle ...
I am absolutely livid with Mercedes! My 2022 Mercedes C200 4Matic has left me stranded twice due to recurring spark plug problems. The first time, thankfully, I was in the city and managed to limp to a service center. But the second time, on my way back from a holiday, just outside Ankara near Kızıl...
I am absolutely outraged with Mercedes-Benz! My 2023 Mercedes-Benz C200, with only 7,600 km on the odometer, is experiencing severe vibration during braking. I took it to the service center for diagnosis, and they confirmed the problem lies with the front brake discs. What's truly infuriating is the...
I am absolutely outraged with Mercedes-Benz and their authorized service centers! My 2023 Mercedes-Benz, still under warranty, is experiencing severe vibration and shaking in first and second gears. This is a brand-new car, and it's practically undrivable. I first went to Gülsoy Otomotiv in Florya,...
I am absolutely furious with my 2024 Mercedes GLC 180! I bought this car brand new just six months ago, and it's already a nightmare. Right after its 15,000 km service, I got a headlight signal error. I took it to the service center, and they "fixed" it. But barely a week later, my sunroof wouldn't ...
I am incredibly frustrated with my 2024 Mercedes CLA 200 AMG! I bought this car with huge excitement and, generally, I love driving it. However, since the day I took delivery, I've been experiencing two significant problems that are causing me major distress. First, the Adaptive Cruise Control (ACC...
I am absolutely outraged with my 2014 Mercedes GLA! Without any impact or damage whatsoever, the multimedia screen has started losing pixels, making the display practically unreadable. The text is becoming illegible, which is a major safety concern when I'm trying to use navigation or see vehicle in...
The left side of the Command screen on my 2019 Mercedes A200 W177 stopped working. When I took it to the service center, they initially said it could ...
I own a 2019 Mercedes A200 W177, and I’ve always trusted the brand—until now. One day, the left half of my Command screen stopped working. I went to the authorized service center, and they casually told me it would be fixed with a simple software update. After performing the update, they suddenly ch...
"The attention and service after the complaint was very good, I recommend it. Thank you..."
I’m the owner of a Mercedes EQC, and I never expected to write a complaint about such a high-end vehicle. However, I’m extremely disappointed and frustrated to report that my car—with only 30,000 km on it—has developed serious peeling on the steering wheel. What’s more frustrating is that I don’t we...
"Update: I Still Haven’t Received a Positive Response to My Complaint Although I have contacted Mercedes-Benz Gelecek Otomotiv Diyarbakır Authorized Service and the relevant authorities regarding the issue of the headlight replacement, which was previously approved under warranty but later rejected (the details of which I shared in my initial complaint on 07.04.2025), I still have not received a satisfactory, solution-oriented response. Despite the time that has passed, I have only been offered a discount. However, there has been no official, written explanation as to why a process previously accepted under warranty was later made chargeable. I would like to reiterate that I reserve my legal rights under Consumer Rights, that my grievance continues, and that I expect the Mercedes-Benz brand to address the process seriously and provide a solution. If the issue is not resolved; - I would like to state that I will initiate application processes with the Consumer Arbitration Committee, - Mercedes-Benz Turkey Headquarters, - And, if necessary, with the relevant legal authorities. I would like to point out that one of the main reasons for being a Mercedes-Benz customer is my trust in the premium quality service of the brand and my belief that I would not be subjected to such grievances. However, the reluctance to resolve this issue is turning the premium perception into disappointment. I expect a global brand like Mercedes-Benz, which values customer satisfaction, to address this situation urgently with an understanding that prioritizes customer satisfaction."
I own a 2023 Mercedes-Benz GLC 220d. On April 7, 2025, I took my vehicle to Gelecek Otomotiv in Diyarbakır, an official Mercedes-Benz service center, ...
Last year, my 2020 Mercedes EQC also displayed a battery malfunction. Since it was an imported vehicle, I was told that it wasn’t covered under warranty and that I had to pay for the repairs. After my car sat in the service center for three months, the rear motor was replaced, and I paid ₺220,000 fo...
Hello, I took my vehicle to Otomol Baykan Otomobil A.Ş. for maintenance on 05/2024. The maintenance was done. After 5 months, when I received a brake pad error warning on my vehicle, I took my vehicle to Otomol Baykan Otomobil A.Ş. again. I told them that I received a brake pad warning despite the m...
Three months ago, I purchased a brand-new Mercedes EQS 450 electric vehicle from the Samsun Mengerler dealership. However, I soon realized that the fast-charging feature was not working. Despite multiple visits to the authorized service center, including extended stays of 15 days each time and the r...
At Mercedes Yiğitler Kayseri, all four brake discs and pads were replaced. However, despite 2.5 months passing since the replacement, the squeaking noise from the brake pads has not stopped when pressing the brake. The service has been unresponsive. Even though I called the service manager M****** A...
On December 5, 2024, we scheduled a maintenance appointment for our 2023 model GLC180 with Mercedes-Benz Service for December 19, 2024, and specifically requested a replacement vehicle. Since we reside in Tekirdağ Çorlu, having a replacement vehicle was crucial, so we postponed the maintenance appoi...
I have been facing serious electrical issues with my Mercedes recently. Specifically, the multimedia screen frequently goes dark after the car is started, and this issue occurs after a brief period of normal operation. The screen going black completely disables important functions like navigation, w...
In October, I ordered an E-Class vehicle from Mercedes Koluman in Gaziantep, which arrived in late November. Before registration, I was informed that services like coating, window tinting, screen protectors, and seat care would be done in-house under Mercedes' guarantee, which I accepted. On Monday,...
Mercedes uses such low-quality varnish that peeling starts within a few years. I bought a CLA model and took it to a Mercedes service center every year for maintenance, and all necessary maintenance was performed. However, after 4-5 years, I noticed peeling varnish in certain areas. It never crossed...
Mercedes-Benz is a German multinational automaker best known for its high-end automobiles and commercial vehicles, including buses and trucks. Established in 1926, the company's administrative heart may be located in Stuttgart, Germany. Mercedes-Benz is owned by Daimler AG, a German automaker that also produces Freightliner, FUSO, and Smart, among other brands. Mercedes-Benz provides many goods and services, such as automobiles, trucks, and banking options. Sedans, coupes, convertibles, SUVs, and sports cars are just some of the company's passenger automobile inventory offerings. Mercedes-sustainability Benz's plan includes significant investment in electric and hybrid models and the company's regular combustion engine cars. More than 150 nations across the world have Mercedes-Benz dealerships. The company's factories may be found in numerous nations, including Germany, the USA, China, and Hungary. Mercedes-Benz is also well-established in developing economies like India and Brazil.
