Mercedes-Benz

36100
(11 reviews)
Write a Complaint
113 Complaints
Mercedes-Benz
36100
(11 reviews)
Write a Complaint
1
Mert is completely dissatisfied with the result

Mercedes CLA 350 Electric Safety And Sensor Faults Ignored By Service

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Mert
December 29, 2025 2:56 pm
9
1
Süleyman is completely dissatisfied with the result

Mercedes C200 Battery Drained Quickly - Not Covered Under Warranty

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Süleyman
October 24, 2025 10:56 am
64
1
Dane is completely dissatisfied with the result

Mercedes C180 Water Pump Failed Again After Authorized Service Repair

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Dane
October 21, 2025 8:17 pm
27

My 2022 Mercedes C200 4Matic Has Chronic Spark Plug Failures

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Mehmet
June 17, 2025 3:20 pm
38

My 2023 Mercedes C200 Has Vibrating Brakes Not Covered by Warranty

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Özgür
June 13, 2025 2:42 pm
33

My 2023 Mercedes Has Severe Transmission Vibrations

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Sedat
June 13, 2025 1:28 am
34

My 2024 Mercedes GLC 180 Has Recurring Electrical Problems

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Ümit
June 07, 2025 4:12 pm
32

My 2024 Mercedes CLA 200 AMG Has Non-Functional Features

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İsmail
June 03, 2025 8:41 pm
27

My 2014 Mercedes GLA Screen Has Pixel Loss and Bluetooth Disconnects

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Zafer
June 03, 2025 2:48 pm
35
My 2014 Mercedes GLA Screen Has Pixel Loss and Bluetooth Disconnects
5
Samet is very satisfied with the result
Resolved

Mercedes A200 Command Screen Failure

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Samet
May 21, 2025 9:21 pm
39
Mercedes A200 Command Screen Failure
Mercedes A200 Command Screen Failure
Mercedes A200 Command Screen Failure
1
Samet is completely dissatisfied with the result

I Wait Months for a Mercedes A200 Command Screen Repair Due to Faulty Brain Unit

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Samet
May 21, 2025 9:14 pm
27
I Wait Months for a Mercedes A200 Command Screen Repair Due to Faulty Brain Unit
I Wait Months for a Mercedes A200 Command Screen Repair Due to Faulty Brain Unit
1
Eren is completely dissatisfied with the result

My Mercedes EQC Steering Wheel Peeled at Just 30,000 km

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Eren
May 19, 2025 5:39 pm
26
My Mercedes EQC Steering Wheel Peeled at Just 30,000 km
5
Serfiraz is very satisfied with the result
Resolved

Mercedes-Benz Refused Free Warranty Repair on My GLC 220d Headlight Unit

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Serfiraz
April 21, 2025 3:19 pm
34

"Update: I Still Haven’t Received a Positive Response to My Complaint Although I have contacted Mercedes-Benz Gelecek Otomotiv Diyarbakır Authorized Service and the relevant authorities regarding the issue of the headlight replacement, which was previously approved under warranty but later rejected (the details of which I shared in my initial complaint on 07.04.2025), I still have not received a satisfactory, solution-oriented response. Despite the time that has passed, I have only been offered a discount. However, there has been no official, written explanation as to why a process previously accepted under warranty was later made chargeable. I would like to reiterate that I reserve my legal rights under Consumer Rights, that my grievance continues, and that I expect the Mercedes-Benz brand to address the process seriously and provide a solution. If the issue is not resolved; - I would like to state that I will initiate application processes with the Consumer Arbitration Committee, - Mercedes-Benz Turkey Headquarters, - And, if necessary, with the relevant legal authorities. I would like to point out that one of the main reasons for being a Mercedes-Benz customer is my trust in the premium quality service of the brand and my belief that I would not be subjected to such grievances. However, the reluctance to resolve this issue is turning the premium perception into disappointment. I expect a global brand like Mercedes-Benz, which values customer satisfaction, to address this situation urgently with an understanding that prioritizes customer satisfaction."

1
Burhan is completely dissatisfied with the result

Mercedes Sold Me a Defective 2020 EQC - Keeps Charging Me for Costly Repairs

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Burhan
March 17, 2025 8:11 pm
34

Mercedes-Benz Changed My Brake Pads but My Car Still Has Issues

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Deniz
March 11, 2025 10:34 pm
31
1
Adem is completely dissatisfied with the result

Mercedes EQS 450 Fast Charging Still Not Fixed After Many Service Visits

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Adem
March 08, 2025 4:42 pm
30
Mercedes EQS 450 Fast Charging Still Not Fixed After Many Service Visits
Mercedes EQS 450 Fast Charging Still Not Fixed After Many Service Visits

Mercedes-Benz Did Not Fix the Squeaking Noise After Brake Pad Replacement

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Hamdi
February 12, 2025 10:56 pm
29
4
Orhan is satisfied with the result
Resolved
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Orhan
January 07, 2025 5:08 pm
38

"Dear Sir/Madam, First of all, I would like to thank the Mercedes Turkey family for approving the free part replacement concerning the issue I experienced with the chassis number 01 ağl 657 E200D and W1K2130121A9*****. This approach is an indication of the importance you place on customer satisfaction. However, I have been informed that a labor fee of 3,250 TL is being requested for the part replacement. Considering that the issue is entirely due to a manufacturing defect, I believe this fee should not be charged to me. The resolution of a manufacturing-related issue should not require the customer to incur any additional costs. In this context, I request that the necessary follow-up on warranty procedures be carried out, and that the labor fee be covered by you to complete the process. I believe that my request will be positively evaluated in line with Mercedes Turkey's customer-focused approach. Thank you in advance for your sensitivity, and I wish you good work. Orhan Gazi Kavak 090 532 371 73 28 [email protected] Sincerely,"

Orhan Removed the Complaint from Publication
1
İrfan is completely dissatisfied with the result

Mercedes-Benz Did Not Provide a Replacement Vehicle Despite Service Appointment

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İrfan
December 19, 2024 1:17 pm
51

Mercedes Multimedia Screen and Electrical Issues Disrupt My Driving Experience

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Remzi
December 18, 2024 5:02 pm
59
1
Murtaza is completely dissatisfied with the result

Mercedes-Benz Delivered My New E-Class Vehicle with Severe Paint and Coating Damage

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Murtaza
December 13, 2024 2:50 am
53
1
Luba is completely dissatisfied with the result

Mercedes CLA Varnish Started Peeling After a Few Years and Service Offers No Support

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Luba
November 05, 2024 2:14 pm
72
Mercedes CLA Varnish Started Peeling After a Few Years and Service Offers No Support
Mercedes CLA Varnish Started Peeling After a Few Years and Service Offers No Support
Mercedes CLA Varnish Started Peeling After a Few Years and Service Offers No Support
Mercedes CLA Varnish Started Peeling After a Few Years and Service Offers No Support
5
Serdar is very satisfied with the result
Resolved
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Serdar
October 30, 2024 5:54 pm
34

"I would like to thank Mercedes Türkiye and Hasmer Konya, especially Ms. Deniz and Mr. Emre."

Serdar Removed the Complaint from Publication

Frequently Asked Questions (FAQ)

What should I do if Mercedes Benz car delivery is delayed?
You may find out the cause for the delay by contacting the customer care department of Mercedes-Benz or your local dealership. It is crucial to be updated about the progress of your purchase so that you are aware of any potential delays that may arise due to unanticipated demand or problems with manufacturing.
Why did Mercedes Benz decline my warranty request?
Before making any assumptions about the scope or validity of your warranty, you should consult the relevant documentation. You can contact Mercedes Benz customer service to file an appeal if you think the repair should have been covered. They'll look at the situation and make a call based on the warranty's guidelines.
Why isn't there stock availability for Mercedes-Benz?
The only reasonable way is to get in touch with your dealer in order to enquire about the availability of the specific model that you are considering purchasing. They might be able to give you an anticipated delivery date or offer other possibilities comparable to what you are searching for. If they can't offer a satisfying answer, you can contact Mercedes headquarters via social media or other means.
What are some common problems that Mercedes Benz cars experience?
Electrical troubles, engine oil leaks, gearbox problems, and suspension problems are some of the most common problems that Mercedes-Benz owners report having with their vehicles. However, it is essential to remember that not all vehicles are affected by these concerns and that proper maintenance may assist in preventing or reducing the severity of problems. Maintaining your Mercedes Benz regularly is important to keep it running well.
How can I reach Mercedes-Benz customer centers?
Mercedes-Benz customer centers are reachable in different ways. Customer Support Center at 1-800-367-6372 or 1-800-222-0100 for linked car services. Customer Service is available Mon-Fri, 9 am-9 pm, to answer common queries concerning your car or account (ET). Emails are answered within 24 hours. Live chat is accessible Tuesday through Friday from 9:00 am to 4:00 pm EDT.

About Mercedes-Benz

Mercedes-Benz is a German multinational automaker best known for its high-end automobiles and commercial vehicles, including buses and trucks. Established in 1926, the company's administrative heart may be located in Stuttgart, Germany. Mercedes-Benz is owned by Daimler AG, a German automaker that also produces Freightliner, FUSO, and Smart, among other brands. Mercedes-Benz provides many goods and services, such as automobiles, trucks, and banking options. Sedans, coupes, convertibles, SUVs, and sports cars are just some of the company's passenger automobile inventory offerings. Mercedes-sustainability Benz's plan includes significant investment in electric and hybrid models and the company's regular combustion engine cars. More than 150 nations across the world have Mercedes-Benz dealerships. The company's factories may be found in numerous nations, including Germany, the USA, China, and Hungary. Mercedes-Benz is also well-established in developing economies like India and Brazil.