On February 24, I purchased a FlixBus ticket for the Tirana–Skopje route, which was scheduled to operate between 9:00 AM and 1:50 PM. However, instead of the planned full-size coach, a small, uncomfortable minibus that did not meet any reasonable service standards was sent. The vehicle offered no comfort, did not feel safe, the air conditioning was not working, there was no luggage compartment, and no proper space was provided for our suitcases. The trip began under these conditions and still had not ended; even though it was already 3:40 PM, we were still on the road. Due to this serious delay, we missed our flight departing from Skopje. Despite the hardship we experienced, neither the staff nor FlixBus provided any assistance or solution, and the matter was not addressed. I paid approximately $23 by credit card for this trip, and my reservation number is 3320829711. I do not accept being provided with a substandard and unsafe minibus instead of the scheduled coach, nor do I accept receiving no support despite missing our flight due to the significant delay. To resolve this issue, I first request a full refund of the ticket price, and I also demand that FlixBus inspect and properly regulate the vehicle type, safety standards, and scheduling on the Tirana–Skopje route to prevent similar incidents from happening again.
On September 17, 2025, I purchased a FlixBus ticket for the Budapest–Cluj route, specifically choosing to board from the Airport stop. The bus was delayed for more than three hours, and throughout that time, I kept receiving delay notifications. However, I was never informed that the bus would skip ...
I had a ticket for the FlixBus N539 departing from Bologna Station at 02:20. Unfortunately, the bus never arrived at the designated stops 2 and 8, leaving me in a difficult situation. When I spoke with customer support, they claimed that I had missed the bus, but as someone who has taken the FlixBus...
On June2,2025, I purchased 3 tickets from FlixBus for the Üsküp–Belgrade route, scheduled for departure on June15,2025 at 23:59. Despite the payment being successfully processed, no reservation was created for this trip. From the moment I noticed this issue, I contacted FlixBus customer service thr...
On October 19, 2024, I purchased two tickets from FlixBus’s official ticket office in Zagreb, Croatia, for a trip to Sofia, Bulgaria, scheduled at 8:20 PM. I paid €106 for these tickets. However, when boarding the bus, I was told that my tickets did not appear in the system and that I needed to purc...
On 19 May 2025, I boarded the Flixbus Kamil Koç bus scheduled for 22:00 from Bucharest to Istanbul. Shortly after departure—within about 30 minutes—the bus broke down. Despite the critical nature of this situation, the company failed to provide any proper assistance. They simply told us to wait unti...
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