I am writing regarding my Temu order PO-184-0649123900910332. Around 10 days ago, I returned an item, but I mistakenly sent it back in the wrong packaging. About 4 days ago, my refund request was denied with the explanation that the item was received in the wrong packaging. I immediately acknowledged my mistake and contacted Temu several times via email and the ticket service to apologise and ask that this situation be reconsidered. It has now been about 3 days since my latest ticket, and I have still not received any outcome or helpful response, despite my efforts to resolve the issue in good faith. Considering that Temu has received the item and that I have clearly explained the situation and taken responsibility for the packaging error, I kindly request that my case be re‑evaluated and that the value of the item be refunded to me as Temu credits. I would appreciate a clear and prompt response so that this matter can be resolved fairly.
I placed an order with the number PO-203-16254830103590280 on March 6, 2025 at 19:58 through Temu. Just 1 minute after placing the order, I submitted a return request. As of today, 76 days have passed. This means 46 days have passed beyond Temu’s promise of a “refund within 30 days.” Temu has not fu...
Nearly two months ago, I placed an order on Temu and canceled it just a few minutes later. According to their policies, I expected a rapid refund, but my money still hasn’t been returned. I waited patiently, thinking that maybe it was taking a long time because of processing, but this delay doesn't ...
I am writing regarding my Temu order PO‑153‑01719395036793686, for which I have not received my refund. The order was paid through Easypaisa, and despite the issue being ongoing for about 5 days, the refund has still not been issued at all. I contacted Temu customer service about this situation and ...
I returned the product from my Temu order number PO-203-16338167281270009 within the legal return period because it was too short. The total amount of the item is ₺433.11. It has been about 20 days since I initiated the return, but the refund has not been credited to my original payment method, whic...
I ordered items from Temu on October 24 under order number PO-147-13923492442233648, and a few minutes later I canceled the order on October 25, before the items were shipped, so I did not need to return anything. I requested a refund from Temu, and they provided a refund proof with a receive range ...
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