I have been shopping on Temu for a while and I feel completely scammed and taken advantage of. On almost every order, th...e prices shown while I am shopping are much lower than what I am finally charged at checkout, and Temu repeatedly refuses to correct this or refund my money properly. For example,
"I appreciate you service, but please give me Christmas gifts"
I placed an order on Temu for several items and paid approximately R295 (th...e app shows a total of R292) for order number PO-184-18861455862392233. The
I am writing to report a problem with TEMU’s customer support and an unfair change to my account’s order conditions. Unt...il recently, my account had a $0 minimum order amount, and I could place small orders without any minimum spend. Now, my account suddenly shows a $25 minimum order requirement to p
I placed an order on Temu on 26/09/2026 to be delivered to Durban, KZN, South Africa. According to the tracking informat...ion in the emails I received, the package was supposed to be delivered yesterday, but no delivery took place. I contacted Temu customer service about this non-delivery. However, th
I have been a Temu customer and previously did not have problems with my orders, but a few months ago, while trying to g...et a refund for an order, I experienced a very serious situation that has left me without access to any of my credit cards and still has not been resolved. During this period, I co
I placed an order from Temu to be delivered by GFS Logistics to my address at ** Chelmer Road, Jacobs, Durban. Temu prov...ided me with the driver’s contact details and we agreed that he would deliver my order on 05-10-2026. On the agreed date I called the driver and he told me to wait for the delivery
I have been trying to complete Temu’s Hattrick / Free Gifts style event over the past 4 days and after working very hard... to invite people, the system suddenly started saying that my invitations are valid but that people can no longer accept my link. Because of this, I cannot reach the required numbe
I placed an order on the Temu app on 11 September 2026 for clothes, shades and a belt to be delivered to my address in S...outh Africa. In the app, the expected delivery date was shown as 30 September 2026, but as of today I still have not received any of the items. There has been no clear information
I placed an order on Temu on September 15th using a spin promotion that showed a huge discount on a bench and major redu...ctions on the rest of my items. Based on what was displayed during the spin, I understood that some items would be free or heavily discounted, and I completed my order with that ex
My original complaint with Temu relates to a faulty product on order PO-210-18679302661750375. I was told I would receiv...e a refund and that I did not need to return the item, so I disposed of it. Despite this, no refund was issued and, when I chased it up, I was repeatedly asked to provide photos of
I placed an order for jewelry from Temu with the order number 08029688083. In the system, this order is shown as deliver...ed on 14/09/2026, but I have not received the package. Although Temu’s records and notification indicate that the shipment was delivered, no package has arrived at my address and n
I am writing regarding order number PO-012-11169716828793710 and the serious problems I have experienced with the slushy... machine I purchased from Temu, as well as the unsatisfactory customer service that followed. This is now the second slushy machine I have had to return. The first machine develope
I am writing to report a serious problem with my TEMU “Invite Friends – Check My Status” referral activity. Today I comp...leted the referrals and tasks shown to me in the app, including the part where the status said there was only a small amount remaining (for example around 0.09). Even after I compl
I ordered winter coats from Temu on 18 June. About two weeks after receivin...g them, I noticed that the fabric started shedding significantly, which is
I ordered a scooter from Temu via Tal-Mart for a total of $400, which I paid with my bank credit card. Despite the payme...nt being completed, I have never received the scooter. According to UPS, the package was marked as delivered to 2107 Stewart Rd, Musco Lighting, in Muscatine, Iowa, which is not my
Today I received a notification on my phone saying that my Temu parcel containing Hugo Boss perfume had been delivered a...t 8:06 am. When I went to the usual delivery location at 8:14 am, there was no parcel there and nothing had been delivered to me. The notification has since disappeared from my pho
I placed a Temu order with number 9262290368767376766661, which shows as “Delivered” on August 20, but I never received ...this package at my address. Despite the tracking status saying it was delivered, no parcel was left at my door, mailbox, neighbors, or any usual location, and I was not contacted b
My name is John M*** and I am a Temu customer in South Africa. Today I placed an order for a total of 596 using my bank ...card. Out of this amount I am expecting 396 to be returned to me, but this money has not been refunded and is still missing from my bank account. I request that Temu urgently check
I recently placed several orders through the Temu app after chatting with someone on the in‑app chat who told me to keep... placing “free” orders. I shared my bank card details in order to complete these orders, and although I was told that the orders would be free, about R600 has already been deducted
I placed an order on Temu on 30 July 2026 under the order number NG021257386902, which was delivered to me on 17 August ...2026. This order included a camera and a pair of track trousers. After receiving the products, I saw that the camera is not working at all despite following the normal setup and us
On 13 August 2026 a debit of £4.90 appeared on my Lloyds Bank account in the name of Temu. I cannot see any explanation ...or description for this charge and I do not know what it relates to. I may previously have ordered two items from Temu which I never received, but there is no clear link shown betw
I placed an order through Temu which was shipped with Speedaf under tracking number ZA120328982947T. According to the tr...acking information, the parcel is marked as delivered on 9 August 2026 at 23:47, with my name shown as the recipient, but I never received this parcel. It is not realistic for a co
I bought a Motorola Moto Edge 50 Fusion phone from Temu for a total of 208.83 USD. After receiving the phone two days ag...o, I realized that it is not compatible with US carriers, so I immediately requested a return through the platform. Although my return request was created and the amount of 197.52
Temu is an international e-commerce marketplace recognized for offering deeply discounted consumer goods across a wide variety of categories. Founded in 2022, the platform is owned and operated by PDD Holdings, a multinational commerce group.
Customer Support Email: [email protected] (for European and EMEA inquiries: [email protected])
Customer Support Phone Number: Temu does not provide a dedicated, publicly accessible customer support phone line for general shoppers. Customer service inquiries are handled almost exclusively via the 24/7 live chat and support ticket system on its official website and mobile app.
Temu operates in the cross-border e-commerce retail sector, utilizing a direct-to-consumer (C2M) model. By connecting consumers directly with manufacturers and third-party vendors—predominantly located in China—the platform cuts out middle distributors to keep pricing low.
While consumers are drawn to the platform by ultra-low prices and extensive product selections, overall customer sentiment is frequently mixed to negative due to post-purchase complications and quality issues. The most common user complaints include:
If you’ve experienced issues with Temu, you’re not alone. Share your experience or file a complaint on Xolvie to let your voice be heard.
