Temu

I ordered an e-bike and a scooter from Temu around June 16–17. The product was falsely advertised. It was shown and desc...ribed as including a trunk, but there was no trunk in the package. The listing also stated that it would go about 25 miles per hour, but in reality it only reached about 13 miles p...

I ordered an electronic sprayer from Temu on 20 June 2026 to my home address in a block of 84 flats. The tracking for pa...rcel H01RSA0015147820 shows that it was delivered on 20 June 2026, but in reality it was only left downstairs in a public hallway by Evri and was never delivered to my full address...

My 88-year-old mother accidentally placed an order on Temu via the Temu app on her Samsung Android phone. The order cons...ists of 13 items and was delivered to her in Kempton Park, Gauteng, South Africa on 21 July 2026. She opened the package, but when we realised the mistake, I carefully sealed it ag...

I am writing to report an unauthorized product and charge related to my Temu account. Two days ago I received a black wa...tch in a separate envelope from “GOFO” that I never ordered. Despite not placing any order for this item, I was charged through the Temu app under my name, Marc K***. When I contac...

My name is Carolyn Brad** and I am writing regarding my Temu order ID PO-211-17646258422392373. The order consisted of c...lothing and miscellaneous items placed to be delivered to my building, where there is a front desk that normally receives all packages. According to the Temu tracking information, ...

I placed an order on Temu from South Africa around 1–2 June, with a total value of approximately 3600. To this day, I ha...ve not received the order, and the items have not been delivered to me. I tried to contact Temu customer service about the missing delivery, but the options and verification steps ...

I placed around twenty different orders with Temu in June, approximately between the 24th and the 26th, and we are now i...n July, yet I still have not received my packages. When I check the status, some orders are only showing as “packed” and Temu even says some of them have not been shipped at all. D...

I ordered women’s accessories from Temu on the 7th and received my order on the 18th in Nigeria. When I opened the packa...ge, I saw that the items were very damaged and not in a usable condition. I immediately contacted Temu customer service and explained the situation, including that the products arr...

I placed an order on Temu for a drill set and paid a total of $59.33 with my Cash App Card on May 30th from Tennessee. T...he money was taken from my Cash App Card immediately at the time of the order. When I received the drill set, it was already broken and not usable. I contacted Temu customer servic...

On 14/06/2026 I purchased a product from Temu called “Strong Rust Remover Spray – Instant Action Powerful” to clean rust... and stains from my bathroom chrome handles. After I sprayed the product as intended, instead of removing the stains it caused new stains and visible damage to the chrome surfaces....

I purchased several nail guns from Temu, but none of them were supplied with any documentation. There were no user manua...ls, no installation or assembly instructions, and no safety instructions included with the products. Since these are power tools that can be dangerous if used incorrectly, I am una...

I am writing regarding a delivery problem with my Temu order and I need urgent assistance to receive my parcel today. My... order number is #PU-184-2141752719993099 and the tracking number is D80000530032. I placed this order on 30 May and the last delivery date is showing as 19 June, so I am very worr...

On 22 May 2026, I placed an order on Temu for two kettles and a belt. Due to what I consider to be a misleading advertis...ement, I decided to cancel the order on the same day. Although I cancelled within the stated time and was informed that I would receive a refund, no refund has been made to my acco...

I am writing this complaint because I am extremely angry and disappointed with Temu regarding a refund that I still have... not received. I am in South Africa and on 26 May 2026 I made a payment for an order, which later required a refund of R399. Despite the time that has passed since then, the refund...

I placed a Temu order with number PO-184-01553825065592483 on 16 May 2026 and since the day I ordered it, the tracking h...as been stuck on the same status, “in transit to airport.” There have been no meaningful tracking updates at all, so I still do not know whether my order is actually coming or not....

Today I received a Temu home delivery in Birmingham, England, and two items were missing from my order: a cat seat cover... and a mat for my boot. The money for these items has been taken from my bank, and I have provided evidence to customer support to show that they were not delivered. I spent a tota...

I use the TEMU marketplace from Moldova (Rîbnița) through the Russian-language version of the app, and for about one and... a half months I have been dealing with what feels like a shadow ban on my account. I no longer receive normal promotions, discounts, or fair product pricing. The prices shown to ...

On 25 April 2026, I placed an order on Temu for a product from the brand Evei, with the order/reference number H0742A003...2391110. The system shows that my order was sent, but when I went back to check, there was no order visible and I have been unable to access or track it properly. I also cannot con...

I ordered a set of 14-inch wheel trims from Temu for my husband around 3 April. At the time of ordering, the estimated d...elivery date was given as around the end of April, but the item has still not arrived. I waited a couple of extra days after the estimated delivery date, thinking the parcel might ...

I have been unable to pay on Temu or place new orders because my account still shows several old debit and credit cards ...that were cancelled due to fraud. I use Temu on an Android device. On May 2, 2026, when I tried to pay my bill and place an order, I saw that all of my cards listed in the Temu pay...

I placed an order on Temu for 4 items under the same order number, but today I only received 1 item in Trinidad. The oth...er 3 items from this same order were not included in the delivery. I have not yet been able to contact Temu customer service about this issue, so I am reporting it here. I would li...

I am writing regarding a recent Temu order I placed earlier this month via the Android app. Temu offered me up to three ...free spins with money to be deposited into my account, but when it came time to check out, I was not able to use this money as promised. In addition, my order was split so that I e...

I placed an order for a Moroccan light from Temu, which was shipped via Evri under tracking number H0483A1871793359. The... parcel was marked as delivered, but it was not delivered to my correct address. The driver uploaded photos and a location to show that the delivery had supposedly taken place, but...