On 22 May 2026, I placed an order on Temu for two kettles and a belt. Due to what I consider to be a misleading advertis...ement, I decided to cancel the order on the same day. Although I cancelled within the stated time and was informed that I would receive a refund, no refund has been made to my acco
I am writing this complaint because I am extremely angry and disappointed with Temu regarding a refund that I still have... not received. I am in South Africa and on 26 May 2026 I made a payment for an order, which later required a refund of R399. Despite the time that has passed since then, the refund
I placed a Temu order with number PO-184-01553825065592483 on 16 May 2026 and since the day I ordered it, the tracking h...as been stuck on the same status, “in transit to airport.” There have been no meaningful tracking updates at all, so I still do not know whether my order is actually coming or not.
Today I received a Temu home delivery in Birmingham, England, and two items were missing from my order: a cat seat cover... and a mat for my boot. The money for these items has been taken from my bank, and I have provided evidence to customer support to show that they were not delivered. I spent a tota
I use the TEMU marketplace from Moldova (Rîbnița) through the Russian-language version of the app, and for about one and... a half months I have been dealing with what feels like a shadow ban on my account. I no longer receive normal promotions, discounts, or fair product pricing. The prices shown to
On 25 April 2026, I placed an order on Temu for a product from the brand Evei, with the order/reference number H0742A003...2391110. The system shows that my order was sent, but when I went back to check, there was no order visible and I have been unable to access or track it properly. I also cannot con
I ordered a set of 14-inch wheel trims from Temu for my husband around 3 April. At the time of ordering, the estimated d...elivery date was given as around the end of April, but the item has still not arrived. I waited a couple of extra days after the estimated delivery date, thinking the parcel might
I have been unable to pay on Temu or place new orders because my account still shows several old debit and credit cards ...that were cancelled due to fraud. I use Temu on an Android device. On May 2, 2026, when I tried to pay my bill and place an order, I saw that all of my cards listed in the Temu pay
I placed an order on Temu for 4 items under the same order number, but today I only received 1 item in Trinidad. The oth...er 3 items from this same order were not included in the delivery. I have not yet been able to contact Temu customer service about this issue, so I am reporting it here. I would li
I am writing regarding a recent Temu order I placed earlier this month via the Android app. Temu offered me up to three ...free spins with money to be deposited into my account, but when it came time to check out, I was not able to use this money as promised. In addition, my order was split so that I e
I am a Temu customer in the United States, and today I tried to pay for the items in my cart using a prepaid gift card. ...When I entered the card information on the payment screen, Temu required a ZIP code, but my prepaid gift card does not have any ZIP code associated with it. Because there is no ZIP
I placed an order with Temu that included some electronic items, which I never received, even though I paid for them and... they were intended as Christmas gifts. I reported the missing items before the deadline shown in the app, which was 5 December, but when I recently checked online, it now says tha
I placed an order on the Temu website on 4/14/26 for an item described as “cat cup earrings sunset shade,” with a total ...charge of $91.11 to my card ending in 0329. About an hour after placing the order, I decided I no longer wanted it and immediately started trying to contact temu to request a refun
Today at around 12:15 pm I received an email from Temu to my address “pott.sa***[email protected]” stating that an order is... on its way. I have never created a Temu account and I have never placed any order with Temu using this or any other email address. I am concerned that my email address may have be
I purchased a CRELANDER 10.1-inch tablet (including a mouse, protective case, and stylus, GMS-enabled, 12GB RAM, 512GB/1...28GB storage, and Type-C port) from Temu under order number PO-147-13667340270714009. On the same day I received the product, I discovered that the tablet was defective—the screen
On 3 March 2026, I placed an order through the Temu app in Saudi Arabia with the order number PO-174-15682321316471215. ...The order included a phone case for Xiaomi Redmi Note 14 Pro Plus + 5G / Xiaomi POCO X7 5G, a cute earphone case cover for Huawei Freebuds SE2/SE3, a single bath towel (69.85 cm by
Temu makes fake promises and provides misleading updates, along with very poor customer support. As shown in the attache...d evidence, they kept replying with different promises and updates, repeatedly confirming that my order (No: PO-209-06958272860792972, Package: BG-26031595Z6MEKTN6) would be delive
I am a frequent Temu customer and I am writing because 4 of my recent packages are missing even though they are shown as... delivered. The delivery photos in the tracking do not belong to my address, and I personally walked along 3 different streets to look for the packages but could not find them. My
I have been a Temu customer using the email address spiege**@sbcglobal.net, and I am writing because I no longer have an...y confidence in Temu’s customer service. My primary issue is not a single order or transaction, but the consistent incompetence and complete lack of communication from your custome
On 25 March 2026, I placed an order for wigs and closures on Temu and was given a Moniepoint account number to make paym...ent. I transferred a total of ₦45,535 from my Opay account to the Moniepoint account details provided by Temu for this order. After making the payment, I later received a notificat
I placed several orders on Temu that I later canceled, and I was supposed to receive a total refund of 379.32. The refun...ds were promised to be returned between March 22 and April 14, either to my credit card or via direct deposit to my account. Despite this time frame having passed, none of the 379.
I am writing to report unauthorized items that were charged and delivered to me through Temu, and to request a full refu...nd and return of these products. Around March 18 or 19, I noticed an order on my Temu account for six lights, one oven mat, and one one-tier shelf that I never authorized or approv
I have been experiencing a payment problem with my Temu credit balance since yesterday. I currently have a Temu credit b...alance of 13, and I am trying to place an order that costs 11. The app shows that the credit balance is added to the payment, but when I try to complete the purchase, it gives an e