Agoda Refund Not Processed After Hotel Canceled My Booking

I made a reservation through Agoda for a stay at Days Inn on Mathers Boulevard, near the Best Western, under booking ID 1070267282 and the name Shenna Corral. The stay was supposed to start on Saturday the 24th. The hotel canceled the booking from their side, so I never checked in and never received any service. Despite this, the charge for this stay, around 81.74 USD, is still showing on my account as a negative amount, and no refund has been issued. I previously spoke with one of your representatives, and I was clearly informed that this unused booking would be refunded because the hotel canceled it, yet nothing has been processed so far. This situation has caused me a lot of stress and inconvenience, and I find it unacceptable to be charged for a service I did not receive. I am requesting the full refund of this booking immediately, as well as appropriate compensation for the distress and inconvenience caused by this error and the delay in resolving it. If this is not resolved promptly, I will be contacting my attorney within the next few days to file a civil lawsuit for damages and for the refund of this charge. I ask that you urgently review my case, confirm the cancellation, and process my refund and compensation without any further delay. You can also contact me to confirm the resolution of this issue.