I purchased a wool jacket from Barbour, but it has been shedding excessively, leaving clumps of wool everywhere. I attempted to return the jacket, as this level of shedding is completely unacceptable for a premium-priced product. However, customer service dismissed my concern, stating that "this is ...
I purchased the Barbour X Ganni jacket, expecting high quality, but within a short period of use, the sleeves started pilling excessively, and the color began to fade. The fabric feels weak and low-quality, completely failing to meet my expectations for a premium brand. For such an expensive jacket...
On January 18, 2025, I purchased the Barbour Alston Wax jacket (code: 4362009), expecting it to arrive as advertised. However, instead of the correct model with a zippered hood, I received an entirely different version. This is not what I ordered, and it is extremely disappointing to receive an item...
Dear Barbour Representative, I recently received a Barbour jacket from the UK, identical to the model available in Turkey. At the time of purchase, I was assured that I could exchange it at any Barbour store worldwide. However, when I attempted to exchange the jacket in Turkey, I was informed that ...
In December 2023, I bought a pair of Barbour rain boots from their Selamiçeşme, Istanbul store as a gift for my spouse. The boots were barely worn and kept in excellent condition, yet recently, the left boot developed a tear, and the right boot started leaking without visible damage. I took them ba...
On November 16, 2024, I purchased a Barbour jacket from the Zorlu Vakkorama store. After wearing it just 3-4 times within a week, I noticed significant discoloration on the sleeves. I sent the jacket for inspection, but I was told it was “user error” rather than a manufacturing defect. When I conta...
On November 23, 2024, a Barbour item was purchased as a gift from a London store. Unfortunately, the size was too small, so I went to the Barbour Soylu store in Selamiçeşme, Turkey, expecting a simple exchange. Despite having the original receipt and tags attached, they refused, saying they don’t ac...
I placed an online order for Barbour wax oil on November 2, 2024, and today is the 12th, yet I have received no shipping update, no tracking information, and no response from the company. I have tried calling customer service, but after waiting on hold for 36 minutes, no one answered. I also message...
I bought a Barbour brand jacket as a gift for my spouse from Soylu Store, expecting quality from such a reputable name. But the very first time it was worn, it developed white pilling and strange discoloration on the fabric. This is absolutely unacceptable — a jacket of this price and supposed quali...
I went to the store specifically to buy a Barbour vest with a polyester front and a steel mesh back. I wanted it in black, but the only size they had was navy. Reluctantly, I took the navy one and wore it as my first Barbour vest. From day one, the steel mesh along the back of my neck started tarnis...
I purchased a Barbour Carloway Wax Jacket in February of last year, but only wore it a few times due to the season. When I tried it on again this year, I noticed heavy pilling, clumping, and stains on the fabric. My wife’s jacket from the same store had no issues, so I immediately contacted customer...
At the end of 2022, I purchased a Barbour parka along with its matching liner. In October 2022, when I first wore the parka with the liner, I noticed that the liner was shedding an excessive amount of fuzz and dust onto all of my other clothes. My spouse owns the exact same Barbour parka and liner a...