On August 2, 2026, at 19:49, I visited the Barbour store located on Bağdat Avenue (Selamişçeşme, Istanbul) specifically ...to purchase a handheld handbag. The sales associate directly recommended and marketed the Barbour Wax Hanging Washbag Organizer as a handbag, reassuring me it fulfilled my stated r
On March 13, 2026, I placed an online order for a Barbour quilted jacket under Order Reference BRB741LC2331S. However, u...pon delivery, I received an entirely different product from what was purchased. When I contacted customer service to rectify this fulfillment error, Barbour representatives falsel
Over the weekend of August 29–30, 2026, as a long-standing customer of Barbour, I visited the Barbour store in Hilltown ...Mall (Istanbul) with the intention of purchasing a men's waxed jacket (yağlı mont). However, the extreme hostility and unprofessional demeanor displayed by the store's senior femal
On February 22, 2026, I placed an online order with Barbour (Order Number: BRB424VY1333N) and subsequently returned the ...item on February 26, 2026. On the same day, February 26, 2026, Barbour sent an official confirmation email stating: "Your return has been approved, and depending on your bank, the
About three years ago, I bought a coat for ₺28,000 because of my trust in the Barbour brand and its quality, and my fami...ly and I have been choosing Barbour for years because we believe it is a brand with a unique style and a certain level of luxury that is not readily available to everyone; however,
I purchased a wool jacket from Barbour, but it has been shedding excessively, leaving clumps of wool everywhere. I attem...pted to return the jacket, as this level of shedding is completely unacceptable for a premium-priced product. However, customer service dismissed my concern, stating that "this is
I purchased the Barbour X Ganni jacket, expecting high quality, but within a short period of use, the sleeves started pi...lling excessively, and the color began to fade. The fabric feels weak and low-quality, completely failing to meet my expectations for a premium brand. For such an expensive jacket
"Thanks"
Dear Barbour Representative, I recently received a Barbour jacket from the UK, identical to the model available in Turk...ey. At the time of purchase, I was assured that I could exchange it at any Barbour store worldwide. However, when I attempted to exchange the jacket in Turkey, I was informed that
On November 16, 2024, I purchased a Barbour jacket from the Zorlu Vakkorama store. After wearing it just 3-4 times withi...n a week, I noticed significant discoloration on the sleeves. I sent the jacket for inspection, but I was told it was “user error” rather than a manufacturing defect. When I conta
On November 23, 2024, a Barbour item was purchased as a gift from a London store. Unfortunately, the size was too small,... so I went to the Barbour Soylu store in Selamiçeşme, Turkey, expecting a simple exchange. Despite having the original receipt and tags attached, they refused, saying they don’t ac
I placed an online order for Barbour wax oil on November 2, 2024, and today is the 12th, yet I have received no shipping... update, no tracking information, and no response from the company. I have tried calling customer service, but after waiting on hold for 36 minutes, no one answered. I also message
I bought a Barbour brand jacket as a gift for my spouse from Soylu Store, expecting quality from such a reputable name. ...But the very first time it was worn, it developed white pilling and strange discoloration on the fabric. This is absolutely unacceptable — a jacket of this price and supposed quali
I went to the store specifically to buy a Barbour vest with a polyester front and a steel mesh back. I wanted it in blac...k, but the only size they had was navy. Reluctantly, I took the navy one and wore it as my first Barbour vest. From day one, the steel mesh along the back of my neck started tarnis
At the end of 2022, I purchased a Barbour parka along with its matching liner. In October 2022, when I first wore the pa...rka with the liner, I noticed that the liner was shedding an excessive amount of fuzz and dust onto all of my other clothes. My spouse owns the exact same Barbour parka and liner a
