Temu Motorola Moto Edge 50 Fusion Return Delayed Due to Missing Return Label

60

I bought a Motorola Moto Edge 50 Fusion phone from Temu for a total of 208.83 USD. After receiving the phone two days ago, I realized that it is not compatible with US carriers, so I immediately requested a return through the platform. Although my return request was created and the amount of 197.52 USD for the item is shown in the system, the seller has still not provided a return label so that I can send the product back. I contacted Temu customer service and spoke with two different representatives, but I only keep getting told to wait without any concrete action or time frame. I request that my return be processed without further delay, that a usable prepaid return label be issued to me promptly, and that my full payment of 208.83 USD be refunded once the item is received, as the phone is not usable with US providers. I would like Temu to address this issue quickly so that I am not left waiting indefinitely for a simple return.

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