To the Falla Moderation/Complaints Team, My name is 爱·|☆MIMI☆ (Falla ID: 15247). I am reporting harmful behavior by user MISS REEN (Falla ID: 3111110) in Room ID 62599. On 12 January 2026, around 7:00 PM (Maghrib time), she publicly called me a scammer and claimed I cheat people – all statements are...
I have been using the Falla platform for about 2 years, and during this period, I regularly created content and broadcasts. Despite this, my account with the ID 3857637 was banned without any reason being explained to me. I do not remember the exact date of the ban, but I suddenly lost access to my ...
I am filing a complaint due to an incident I just experienced in the Uzbekistan Panel. When I entered the help and support room, I was removed from the room by an official named Falla A* without fully understanding what was happening and without any explanation being given. I was not given any warni...
I have been playing the Falla game regularly for about four years, and during this time I have spent approximately $1,150 in total on in-game gold purchases using my debit card and the Google Play Store. However, due to what I believe to be cheating within the game, I feel that both my effort and my...
Today, while using the Falla app, I was exposed to voice messages from a user who hid the fact that he is married, approached women inappropriately, insulted families, and displayed an extremely disturbing and disrespectful attitude. The user’s ID on the app is 63012. I used the in-app reporting fea...
I am a long-time user who actively uses the Falla app every week. I am especially involved in the Knight Room and the Knight Family within the app. Despite this, the room support I receive is consistently limited to only 500k coins, and this situation has now become seriously frustrating for me. Ev...
I have been experiencing a very disturbing situation in the Falla game app for a long time. There are four female users in the app who send nude photos to married men in exchange for gifts. This behavior is morally disturbing and prevents the app from being a safe and respectful environment. Even t...
I spent more than $2,000 USD on the Falla Azerbaijan panel, and because I made a withdrawal to a friend using my own funds, I was banned by the panel’s super admin without any explanation. The ban occurred a long time ago. When I later tried to contact the panel administrator using a different accou...
In the Falla app, when we withdraw gold, we were told that the regular dispatch support is credited every Wednesday. However, we later learned that if we do not send a gift on Wednesday, the support is not credited at all. There is no notification or warning stating that a gift must be sent in order...
I am experiencing ongoing losses and a lack of customer support on the Falla app, and the violations are still continuing. If this situation does not stop, I will exercise my legal rights. I have reached my limit. This system does not make sense—there are constant losses, losses, and only occasional...
I was banned from a group and had my account completely blocked due to a false accusation of sexual harassment. I have no idea what led to this claim, and I’m deeply upset by the situation. My profile photo was flagged, and I suspect it was due to someone's misjudgment or misuse of the reporting sys...
I’ve been part of the Biz Falla app’s Azerbaijan panel, and I’m extremely disappointed with how we’ve been treated by the Azerbaijan panel administrators. Despite being promised monthly clan support, they completely failed to deliver. It’s been nothing but silence and avoidance from their end. When...
I’ve been using Falla for years, but my trust in the platform is quickly disappearing. Despite winning in the games as usual, I did not receive the rewards I rightfully earned. I also submitted withdrawals yesterday, and nothing has been processed—not even a refund. I emailed support and left messa...
I requested a refund through Google Play for a purchase I made in the Falla - Group Voice Chat Rooms app, but it's been nearly a month, and I still haven’t received a single kuruş back in my account. This delay is unacceptable. Here are the full details of the transaction: Order number: GPA.3336-98...
Hello, today my Falla account was restricted even though I never used offensive or inappropriate language. This action was completely unjustified, and I want to know why my account was targeted. A user named E*, who appears to be an admin, interfered with my account without explanation. Why is this...
I am outraged that money was withdrawn from my Falla account, even though my e-SIM is blocked. How is this even possible? I never received a verification code, yet funds were taken from my account without my consent. I contacted my bank’s customer service, but all they told me was, “We have receive...
I accidentally purchased items on Falla and now want a full refund. This was an unintended transaction, and I kindly request that Falla management process my refund as soon as possible. I have followed the necessary steps for a refund, and I expect a positive resolution to this issue. Since I did n...
My device has been banned from Falla, and I have no idea how to restore access. I have been using Falla for years, and suddenly, I can’t log in, make purchases, or spend gold. I need urgent assistance to resolve this issue. Can someone from Falla support help me unlock my device? If you cannot assi...
I want to permanently delete my Falla account, but the app does not allow me to do so. There is no option to delete my account within the app, and I am instead required to contact customer support for assistance. However, I have no idea how to reach customer service, as there are no clear instructio...
Falla is a fraudulent app that withdraws money on its own, putting users in a difficult situation. Banks should take this issue seriously and investigate, but instead, they refuse to acknowledge the problem. Payments are processed without user consent, and when people try to dispute the charges, th...
For the past four months, my Falla bonus payments have not been credited to my account properly. Even when they do appear, the amounts are much lower than they should be. I have contacted support, but no one is addressing the issue. This is completely unacceptable. I demand that my bonus payments b...
I was charged for a purchase on Falla without my knowledge or consent. I have no idea how this happened, but I never authorized any transaction. I demand an immediate refund for this unauthorized charge. The security on this app is seriously flawed, and it seems to encourage users to make transacti...