Temu Two Faulty Machines And Appalling Customer Service

I am writing regarding order number PO-012-11169716828793710 and the serious problems I have experienced with the slushy machine I purchased from Temu, as well as the unsatisfactory customer service that followed. This is now the second slushy machine I have had to return. The first machine developed a fault when the agitator stopped spinning. As a result, the central cooling cylinder froze solid while the surrounding liquid remained unfrozen, making the machine completely unusable. Temu replaced that unit, but approximately three months later, the replacement machine also failed and stopped cooling the liquid. The temperature now increases instead of decreasing, which indicates a likely fault with the thermostat, cooling system or compressor. I have made four separate attempts to arrange a return and refund. On the first three occasions, the process became so frustrating and time‑consuming that I eventually gave up. My most recent return request was submitted around three and a half weeks ago, and since then I have contacted Temu’s customer‑service chat roughly ten times without receiving a proper resolution. Each representative seems to pass the matter to someone else, with no one taking responsibility or providing any meaningful assistance. I have also repeatedly been asked to provide photographs or videos showing that the machine does not cool properly, even though this kind of cooling failure cannot be clearly demonstrated in a single photograph. After receiving two faulty machines and investing so much time and effort to try to resolve this, I am extremely disappointed and have lost confidence in Temu as a reliable platform. I request a full refund for the faulty slushy machine, as well as appropriate compensation for the significant stress, inconvenience and time wasted in dealing with this ongoing issue and the inadequate customer service I have received. I kindly ask that this matter be resolved as soon as possible and that I be informed in writing when the refund and compensation are processed.