In my residence, the thermostat receiver connected to my Vaillant VUW TR 282/3-5 turboTec plus combi boiler was installe...d by a Vaillant authorized service. During the installation, I repeatedly and clearly warned the technician that the receiver unit must not be placed behind the hot water pipe, as
"My problem remained as I wrote, even though 4 days have passed, neither the service came nor the issue was resolved."
I paid ₺4715 for the routine maintenance of my Vaillant Eco Tec Pro boiler. After the maintenance, I started experiencin...g issues with water leaking from the flue. I contacted the service again to report the problem, but not only did they fail to fix the issue they caused, they also demanded an addit
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On 10.11.2024 at 22:08, I reached out to Vaillant’s call centre to request ...service for my boiler and was taken aback by the treatment I received. The
We have been using our Vaillant combi boiler for about two years, but it consistently shuts off intermittently and goes ...into protection mode. Each time we call for service, the authorized technicians simply state that the boiler’s filter is full and leave without taking further action. Despite havin
They replaced the expansion tank (with a price tag 4x more expensive than retail), but the problem occurred again after ...a few hours. Then, this time they came with a pump, saying this is probable since the equipment is 7 years old. So, why did they change the first part in the first place if the sec
Our Vaillant boiler was serviced on February 16, 2024, as part of a 10-year extended warranty and free maintenance plan.... When we complained about inadequate heating, the technician recommended radiator flushing, which cost around ₺3200 upfront. We planned an appointment for today, February 29, but h
I use Vaillant ecoTEC Intro. We are in its 3rd year, and the problems start as soon as the warranty expires. The combi b...oiler was leaking water, its pressure was constantly dropping. They said the heat exchanger would be changed, they paid 3400 TL and replaced it, and there was no problem in that re
I bought a Vaillant air conditioner, but there was a serious problem with the external unit. Despite being a brand-new p...roduct, the item was found to be defective since the fan failed to rotate owing to an impact. Recognizing the seriousness of the situation, I immediately started a service request,
I renewed the warranty for my Vaillant Combi boiler a year ago. Today, when the service technician came, they told me th...at the pump needed to be replaced, and luckily, it's covered by the warranty. However, the dealer said they wanted 3500 TL to install the new unit. Why do I have to pay for a produ
Hello, my Vaillant brand boiler, model 376/5, has exceeded my expectations. The wireless thermostat, on the other hand, ...has left me very unhappy. Since the beginning, I have repeatedly reported my issue to customer service representatives. I programmed the thermostat, but during power outages, it up
The technical service personnel who came until today could not find the fault in the boiler. The last technical service ...person who came last determined that the problem in the boiler was flame failure, but could not fix the malfunction. Hot water fluctuations occur due to flame failure in the boiler
About 2 years ago, we decided to install 3 Vaillant brand combi boilers for the central system heating installation in o...ur building. Installation was completed without any problems. Except for minor problems, we have been using it for 2 years without any problems. About 2 weeks ago, Kastamonu Vailla
