"My problem remained as I wrote, even though 4 days have passed, neither the service came nor the issue was resolved."
I paid ₺4715 for the routine maintenance of my Vaillant Eco Tec Pro boiler. After the maintenance, I started experiencing issues with water leaking from the flue. I contacted the service again to report the problem, but not only did they fail to fix the issue they caused, they also demanded an addit...
"Thanks for showing your support "
On 10.11.2024 at 22:08, I reached out to Vaillant’s call centre to request service for my boiler and was taken aback by the treatment I received. The ...
We have been using our Vaillant combi boiler for about two years, but it consistently shuts off intermittently and goes into protection mode. Each time we call for service, the authorized technicians simply state that the boiler’s filter is full and leave without taking further action. Despite havin...
On March 15, 2024, we bought a combi boiler from Vaillant Konacık Bodrum for my 80-year-old mother's house, and it still doesn't work. When the boiler was unpacked, there were scratches on the Vaillant logo, giving the impression that the product was second-hand. When we reported this to the service...
They replaced the expansion tank (with a price tag 4x more expensive than retail), but the problem occurred again after a few hours. Then, this time they came with a pump, saying this is probable since the equipment is 7 years old. So, why did they change the first part in the first place if the sec...
Our Vaillant boiler was serviced on February 16, 2024, as part of a 10-year extended warranty and free maintenance plan. When we complained about inadequate heating, the technician recommended radiator flushing, which cost around ₺3200 upfront. We planned an appointment for today, February 29, but h...
I use Vaillant ecoTEC Intro. We are in its 3rd year, and the problems start as soon as the warranty expires. The combi boiler was leaking water, its pressure was constantly dropping. They said the heat exchanger would be changed, they paid 3400 TL and replaced it, and there was no problem in that re...
I bought a Vaillant air conditioner, but there was a serious problem with the external unit. Despite being a brand-new product, the item was found to be defective since the fan failed to rotate owing to an impact. Recognizing the seriousness of the situation, I immediately started a service request,...
I renewed the warranty for my Vaillant Combi boiler a year ago. Today, when the service technician came, they told me that the pump needed to be replaced, and luckily, it's covered by the warranty. However, the dealer said they wanted 3500 TL to install the new unit. Why do I have to pay for a produ...
Hello, my Vaillant brand boiler, model 376/5, has exceeded my expectations. The wireless thermostat, on the other hand, has left me very unhappy. Since the beginning, I have repeatedly reported my issue to customer service representatives. I programmed the thermostat, but during power outages, it up...
The technical service personnel who came until today could not find the fault in the boiler. The last technical service person who came last determined that the problem in the boiler was flame failure, but could not fix the malfunction. Hot water fluctuations occur due to flame failure in the boiler...
About 2 years ago, we decided to install 3 Vaillant brand combi boilers for the central system heating installation in our building. Installation was completed without any problems. Except for minor problems, we have been using it for 2 years without any problems. About 2 weeks ago, Kastamonu Vailla...
In September 2020, I purchased a Vaillant VUM 18/24 AS/1-1 (H-TR) Ecotec Intro combi boiler for a total of 5,117 TL, including VAT. Unfortunately, the warranty on my boiler expired in October 2022. On June 17, 2023, during a severe thunderstorm with heavy rain in the 152 Evler neighborhood of Bursa,...
I have been experiencing continuous hot water fluctuations in my device. Despite raising this complaint twice before, the technical service representatives who visited my home blamed the issue on my plumbing system. They attempted to diagnose the problem by merely inspecting the device's display, wi...
"The refund has been processed. Thank you..."
last October I extended the warranty on my Vaillant combi boiler, paid a fee to make sure it's covered until October 2022. I had no idea that a crazy ...
First of all, I am writing this as an earthquake survivor residing in Antakya. I extended the warranty on my Vaillant combi boiler for an additional 8 years on January 18, 2022. Unfortunately, because my home network was damaged by the earthquake, when I called customer service to cancel the warrant...
On December 2, 2022, I received maintenance service from Vaillant for our extended product warranty. As per the agreement, only Vaillant is authorized to provide maintenance services. During the service, we noticed water dripping from under the boiler. When we brought this to the attention of the se...
"Following my complaint, I was contacted by the Vaillant headquarters. They informed me that I could upgrade to a higher model by paying the difference. I accepted. The removal of the old boiler was done free of charge. They installed the new boiler. They obtained the device change document from İgdaş. Thank you very much for their attention."
We started using the Ecotec Intro model from Vaillant about two weeks ago. We had it installed and started using the brand reliability. When the car w...
I've been a Vaillant customer for over a decade, and I've had their 296 WUV condensing boiler in my home since 2012. Despite my efforts to keep the warranty active since then, I recently encountered a frustrating situation. My previous warranty expired on August 22, 2022, but before that date, I not...
I recently had an issue with my Vaillant-Demirdöküm Protherm Combi Boiler and contacted the authorized technical service for repairs. I was informed that the NTC sensors needed to be replaced, as well as the boiler's pump. However, I was extremely disappointed and frustrated to find out that I was v...