Temu Order Not Delivered After GFS Logistics Driver Ignored My Calls

I placed an order from Temu to be delivered by GFS Logistics to my address at ** Chelmer Road, Jacobs, Durban. Temu provided me with the driver’s contact details and we agreed that he would deliver my order on 05-10-2026. On the agreed date I called the driver and he told me to wait for the delivery. At 12:05 I sent him a WhatsApp message to get an update, but he did not respond. At around 14:00 I called him again and he then claimed that he had already come to my address, could not find me and that he sent me an OTP, which I never received. There is no missed call or OTP on my side. When I tried to engage further, he started ignoring my calls. I have both WhatsApp messages and my call history as evidence that I was reachable and that his claims are not true. In addition, I am very concerned about his unprofessional behaviour and I suspect he was not in a proper state to do his job. Because of the driver’s conduct, my order was not delivered, and I have lost time and peace of mind even though I was available and ready to receive the package. I am asking that my order be resent and delivered on 06-10-2026 and that a different courier be assigned instead of this GFS Logistics driver. I also request that this incident be investigated and that appropriate action be taken so that other customers do not experience the same problem.