Sephora Cancelled My Order but Never Refunded My Money
On September 16, I placed an order for Olaplex No.4 shampoo and Olaplex No.5 conditioner through the Sephora online store. Immediately after I completed the payment of 5,960 TL by credit card, the system displayed a notification that the order had been cancelled. Since that day, the order has appeared as cancelled in my Sephora account, yet my credit card statement clearly shows that the payment was successfully processed. Following this issue, I contacted both my bank and Sephora multiple times. After I shared my credit card statement with Sephora, the company acknowledged that the problem originated from their own systems. Despite this, almost one and a half months have passed, and no refund of 5,960 TL has been issued to my card, nor has the order been shipped. I am tired of having to explain the same situation over and over without any concrete solution being provided. For this cancelled order, for which the payment of 5,960 TL has already been collected, I request that you either immediately refund the relevant amount to my credit card or promptly ship the Olaplex No.4 shampoo and Olaplex No.5 conditioner that I initially ordered. I kindly ask that this long-standing issue be resolved urgently. My order number is 8006153737.
