I placed an order from Kiko’s online store on March 3, 2026, with the order number 3170736925712569. Among the products I purchased were a liquid foundation and a glow serum. Approximately 15 minutes after applying these two products to my face, I experienced comedones, redness and swelling on my sk...
I used the Maxi Mood Color mascara I bought from Kiko store on July 16, 2025, three times. The first time I used it, I experienced severe itching and white, crusty eyes. Unsure, I took a break and tried again, but the same allergic reactions recurred. I've never used the product in any other way, no...
Three days ago, through the Kiko Milano app, I placed order number 3033970502624857 for 2 lip liners and 2 lipsticks, paying by card. However, my order has still not been shipped, and I have not received any updates. In the past, orders I placed with other brands were delivered much faster. I did no...
On September 22, I placed an order with Kiko Milano (order number 3033331350131361) for a gloss. However, when I check my order details, it does not appear. On September 23, the order status showed as being prepared, but now I cannot find any information about it. I want to know where my package is ...
I received a Kiko Milano 3D Hydra Lipgloss as a gift about 10 days ago, but from the very first time I opened it, the cap was defective and has been leaking constantly. Since the product was purchased online as a gift, I do not have the receipt or order number. Because of this issue, I was never abl...
A few months ago, I purchased a makeup bag from the Kiko Milano Marmara Park store. Despite using it very gently and carefully, the zipper broke on its own. I always use my products with care, so experiencing such a defect in such a short time was extremely disappointing. For reference, my customer...
Today, I purchased a lipstick from Kiko Milano. Since I threw away the receipt, I am unable to return it. However, on only the second use, I noticed that the surface of the lipstick had developed bumps, and when applied, it looked rough and uneven. I had always been satisfied with Kiko products in t...
I received a full-size Kiko Milano makeup bag as a gift and started using it less than a month ago. Unfortunately, before I even had the chance to use it properly, the zipper tore off completely. The inner tag of the bag shows the code 24122. I have always trusted Kiko Milano’s product quality and s...
Today, I purchased the Kiko Milano Mousse Eyeshadow 04 from the Ankara Kentpark store. When I opened the packaging at home, I was shocked to find a hair stuck on the lid of the product. This is absolutely unacceptable from a hygiene and quality control perspective. How can there be hair, dust, or di...
On July 31, 2025, I purchased the Kiko Milano Unlimited Blush 06 through the brand’s official seller on N11 (Order No: 208939526538). After about a month of use, I noticed that the packaging started peeling. I first observed this issue just three days ago, and I am very disappointed that a product f...
On September 2, 2025, I purchased a lipstick from the Kiko Milano Unlimited series at your Kanyon branch. During the very first use, I noticed the lipstick was loose inside the tube, and by the evening when I tried to apply it again, it completely broke off from the base, making it unusable. This ha...
On July 4, 2025, I purchased a Kiko natural brown mascara from your store at Cevahir AVM. I specifically chose this product because of its natural formula and my trust in the Kiko brand. However, my experience has been extremely disappointing. The very first time I used it, my eyes started to burn ...
On June 28, I placed an order worth ₺2,868 through the Kiko mobile app. My package was handed over to an unreliable shipping company called Kolay Gelsin, which I had never heard of before. The original estimated delivery date was July 4. Since I wouldn’t be at the listed address on that date, I requ...
On June 8, 2025, I placed an order from Kiko Milano that included three lipsticks, one mascara, and one blush. After receiving the items, I decided to return all three lipsticks—one of them was metallic and the shade didn’t suit me, so I returned the full set since it was purchased as part of a prom...
I bought the Kiko Gossamer Emotion Creamy Lipstick from the City’s AVM store just one week ago. Despite handling it with care and barely using it, the lipstick completely snapped from the base. I noticed it was bending strangely while applying, and then it broke off entirely. I had stored it properl...
As someone who regularly shops at the Kiko store in Akbatı, I’m extremely disappointed with the treatment I received during my visit on July 15, 2025. A stand associate named E** E***** displayed a seriously unprofessional attitude that left me completely frustrated. Her tone, communication style, a...
About a month and a half ago, I purchased a face powder from Kiko, and I have been deeply disappointed with the results. No matter which products I use underneath or how I apply it, the powder makes my skin look bumpy and uneven. It leaves a textured, patchy appearance that looks far from smooth or ...
I bought a Kiko lipstick and gloss about five months ago, and both products have already gone bad. The most recent gloss I purchased had a noticeably altered texture—it was thick, sticky, and unpleasant to apply. After just a few uses, it caused painful dryness and eventually cracked my lips. At fir...
I placed an order directly through Kiko Milano’s official website thinking it would be safer and smoother than using third-party retailers. Unfortunately, I couldn’t have been more wrong. The shipping process was an absolute nightmare. Despite never receiving my package, the courier marked it as “de...
I purchased the Kiko Liquid Skin foundation along with a glitter eyeshadow from the Optimum Kiko store. At the time, the foundation wasn’t available on the display shelf, so the staff told me they would bring it from the storage area. They eventually handed me the product in a sealed box. I’ve been ...
I placed an order on July 11 through the Kiko Milano website, expecting to receive the exact colors shown on their product pages. Unfortunately, what I received was completely different in tone and shade. The colors of the makeup products I received do not even come close to what was advertised onli...
For the past two days, I’ve been trying to add items to my cart through the Kiko Milano mobile app, but every attempt has failed due to constant error messages. Each time I try to add a product, a warning pops up saying there's an issue, and the item doesn’t go into the cart. This technical error h...
I recently purchased a lip gloss from the newly opened Kiko Milano store and I am very disappointed and concerned about its quality and safety. Instead of applying smoothly like an oil-based gloss, it went on chalky, uneven, and patchy, leaving a thick, dry residue that caused immediate discomfort. ...
I recently purchased several beauty products from Kiko, a brand I trusted for quality and safety. However, when I received my order, I noticed that none of the items had protective safety seals. This immediately raised concerns about whether these products were new, or if they might have been tester...
