On April 12, 2025, I purchased the Cybex Aton B2 infant car seat through Hepsiburada (Order No: 455 760 801 7), expectin...g both safety and quality from such a well-known brand. Unfortunately, from the very first day of use, I have faced two serious issues. First, the seat is not compatible with my c
On July 20, 2025, I purchased a Cybex Mios stroller from Opera Istanbul Piazza store. The stroller was shipped in separa...te parts, and while the shipping process was already frustrating, the real issue was a manufacturing defect in the seat unit’s main frame. While assembling it, I noticed that the b
On September 12, 2024, I purchased several Cybex products from your Ankara Çukurambar store: Cybex Cloud T i-Size infan...t car seat Cybex Eesy S Twist2 stroller Cybex Sirona T Plus car seat Since my baby was born at the end of February, we initially used the Cloud T i-Size. As it has now become to
On August 12, we purchased a Cybex Eezy S Twist 2 stroller from the Altunizade Opera store. The product was delivered to... us by cargo. Before even fully opening the packaging, we noticed that the stroller had scratches on it. Although the shipping box had only a small dent that could not have caused
I have an issue with the backrest of the Cybex Twist S 2. One part folds, but the other side is stuck, while the other s...ide works perfectly fine. It seems to be stuck from the inside, and there are no screws to check the mechanism internally. I have tried various methods to fix it, but nothing has w
I am extremely disappointed with the Cybex Gazelle S double stroller due to multiple serious issues we have experienced.... First, the seat recline mechanism malfunctioned, making it impossible to adjust properly. We had this repaired through the service center, but not long after, the same problem occ
In August of last year, I purchased a Cybex Talos S Lux stroller from your Ataşehir store for ₺40,000. At that time, I d...idn’t urgently need the stroller, but I was advised to buy it immediately because a price increase was expected and, in general, prices across the country were rising. However, sh
The rear wheel of my Cybex Mios stroller has detached, leaving the stroller leaning to one side and unstable. Additional...ly, it never folds or unfolds smoothly in one attempt—it always jams, which has become incredibly frustrating. As a mother whose baby was born in winter, I primarily used the bassi
We purchased the Cybex Anoris T i-Size car seat from Opera Istanbul, expecting to use it when our child reached 9 kg, as... stated on their website. However, the seat was far too large, and upon checking the manual, we realized the child must be 15 months old to use it. After reviewing Cybex’s German s
We purchased the Cybex Anoris T i-Size car seat from Opera Istanbul, expecting to use it when our child reached 9 kg, as... stated on their website. However, the seat was far too large, and upon checking the manual, we realized the child must be 15 months old to use it. After reviewing Cybex’s German s
I purchased two Cybex Pallas G i-Size car seats, one in 2021 and another in 2023, relying on the brand's strong reputati...on and high ADAC safety ratings. However, within just 1-3 years, both car seats developed issues, with the side and front barriers beginning to separate. These are supposed to be p
Hello, I’ve been using the Cybex Libelle cabin-sized stroller that I purchased from Hepsiburada on November 14, 2022, fo...r about a year now, and I am currently experiencing an issue with the rear right wheel. I kindly request that you contact me to help resolve this problem. Response from Opera İsta
I spent a lot of money on the Cybex e-Priam stroller because of its cool features, such as the smart uphill assist and r...ocking mode. I thought it would come in handy when I went for walks with the baby. put it all together and was ready to test these cool features the e-function, which is what makes
the way the car seat curves makes the whole thing tilt outwards. It looks weird, and more importantly, my kid's drink ke...eps tipping over! One thing for sure, it doesn't even do its one job. on top of that, it costs nearly $25! For that price, I could get a cup holder that actually works from another
I bought the Cybex Beezy stroller because it looked nice and seemed like it would work well, after only a month of use, ...I realized the sitting position is not good at all, even though it is said to be flexible for kids from birth to 4 years old, talked to customer service about this problem, and the
We purchased your Cybex brand Aton5 model bassinet, car seat, and Mios brand stroller from your Opera Ataşehir branch, w...hich your sales representative couldn't praise enough in terms of service and usability. Since we were told to bring the box to Opera Ataşehir/Suadiye and have it assembled during
I'm reaching out to express my dissatisfaction with Opera Baby Store, a baby store located in Istanbul, Turkey. I bought... a Cybex Aton5 infant car seat and Mios stroller from their Ataşehir branch last month. The salespeople at the Ataşehir branch spoke highly of the Cybex Aton5 and Mios and informed
"Cybex TR and Operaistanbul responded quickly. I am confident that my issue will be resolved. Thank you..."
