On 07.11.2025 I purchased “Brushed leather lace-up shoes” (order code PRA_TRPRAB7897PO) from the Prada store at İstinyePark in Istanbul, via mail-order, and paid 49,800 with my credit card. I received the shoes from the store the same day. However, when I opened the box, I discovered scratches all o...
On October 18, I purchased a pair of Loafer shoes from Prada’s official website and would like to return them. In accordance with the return policy, I emailed the designated address and provided the pickup location, following all the instructions. However, a courier was sent only once, and even then...
I bought Prada sunglasses in September 2025. I have purchased many sunglasses from different brands before, but I never had this kind of problem. I bought black-colored sunglasses, and after 7 months, I noticed some faults on the frame—the color started to fade in 2 to 3 places. I spent $650 on thos...
I purchased a pair of Prada sunglasses on April 30, 2022, and have loved wearing them nearly every day since. I was assured that the sunglasses came with a 3-year warranty. However, the frame started peeling, which became quite bothersome visually. Since the warranty was still valid, I took the sung...
I purchased Prada sunglasses on July 31, 2024, and on the same day, while passing by a café, the sunglasses and my face were splashed by water from a cooling mist system. This left a mark on the frame that wouldn’t come off. I sent the sunglasses for inspection, requesting a replacement due to the d...
I took my Prada women's sunglasses to Optimum Sunglass due to discoloration on the frame. After three days, they called me to pick them up, claiming it was a 'user error.' I was told that I shouldn’t have used the sunglasses at the beach—even though I never did since I have a backup pair. Moreover, ...
I purchased a pair of Prada sunglasses, and in less than a month, the brand logo on the side fell off. In May, I sent the glasses back under warranty, but I still haven't received them. When I called for an update, the store representative said it would take about another month for the logo to be re...
Hello, I purchased a pair of Prada patterned sunglasses on 05/09/2024 with order number bey-20240509-7982752 from your website. The gold logo on the arm of the sunglasses has completely faded. I never expected such poor quality from a brand as prestigious as Prada. This kind of issue is something yo...
I took my Prada sunglasses, which developed a stain on the lens, to the Prada store at İzmir İstinye Park for inspection. They said they needed to examine the issue, but it’s been over two months, and I’ve heard nothing. When I visited the store, they couldn’t provide any answers. The next day, when...
Last year, I bought a pair of Prada sunglasses with white frames. From the moment I tried them on, they sat crooked on my face, so I went to the store three times to ask if there was a problem. Each time, they assured me there wasn’t. Then, the white parts of the frames began to turn yellow. I sent ...
I bought a Prada frame based on a friend's recommendation. About two months later, the paint on the frame started peeling. I returned to the store, explained the issue, and they sent it to the manufacturer. A week later, they offered me a Bulgari frame instead, as Prada was unavailable. I accepted, ...
I bought a pair of Prada sunglasses from Boyner a month ago, and after just one use, the frame's paint started peeling. When I sent them for inspection, the claim was rejected as a "user error." However, when I contacted the main distributor, they explained that sometimes a production error can caus...
Hello, on June 20, 2024, I purchased a bracelet from a Prada store as a birthday gift for my father. When I gave it to him the following weekend, he stated that he wouldn't want to use this product at all and didn't request an exchange. On the morning of June 24, I went to the store to return the it...
I purchased a pair of Prada launch model glasses from the Opal Optik Galataport store. When I got home, I realized they had only put the glasses in their case, without the brand's own pouch. The glasses are small, and the hard case is quite large, causing the glasses to hit the case hard when moved ...
The Prada glasses I bought from Atasun Optik are not as high quality as expected. On the 7th day, the glasses fell between the couch cushions and bent. I went back, and they said it was consumer error. They repaired them, but the glasses fell again and bent once more. For me, a Prada frame bending t...
On April 28, 2023, I purchased a pair of Prada sunglasses from Atasun Optik. Within a year, both the frame and lenses became scratched. When I took the sunglasses back to Atasun Optik, they informed me they would send them to Prada. Today, I received a message stating that my warranty claim was deni...
I made an online purchase from Prada's official website, but as soon as the payment was processed, my order was not confirmed and was subsequently canceled. Although the payment of 936 pounds was deducted from my bank account, the sale was not approved, leaving the funds in limbo. I received a refun...
Hey, I bought these sunglasses from you and the lenses have somehow gotten all messed up, as you can see in the picture. So, I came across this problem when I cracked open the case to put on my sunglasses, which I use all the time and spent a pretty penny on. They haven't been exposed to anything ha...
I purchased a pair of Prada sunglasses from Atasun Optik and had prescription lenses installed due to my vision needs. However, I have been unable to use the sunglasses since I got them. The screws on the lenses kept falling out. When we visited Atasun Optik, the staff suggested ordering a screw set...
I purchased the Prada Candy perfume from the Boyner store in Mall of İstanbul, and it did not meet my expectations in terms of longevity. The product is still with me, but I have not been satisfied with its performance. I am looking for an improvement in the longevity of the Prada Candy perfume I bo...
