Think Twice Before Buying A Dyson

In 2023, I purchased a Dyson V12 vacuum cleaner from Dyson’s official online store and have been using it in Türkiye with great care and cleanliness for about two and a half years. Despite this careful use, a malfunction occurred in August 2026. When I use the device in boost mode, which is the most powerful of the three cleaning modes, the vacuum runs for about 30 seconds, then suddenly resets itself and gives a low battery warning. If I briefly connect it to the charging station and unplug it, it continues to work in the other modes as if there is no problem, but as soon as I switch back to boost mode, the same issue occurs again. After the problem began, I contacted Dyson customer service on 22/10/2026. They requested a video call, during which they took the product’s serial number and evaluated the situation. At the end of the call, they stated that the filter was worn out and placed an order for a new filter. After receiving and installing the new filter as instructed, the result unfortunately remained unchanged and the boost mode problem continued in exactly the same way. Given that this failure appeared after a relatively short period of careful use, and that the problem persists despite replacing the filter on Dyson’s recommendation, I believe there is an issue that should be resolved by the brand. I kindly request that Dyson provide a free repair, including battery replacement if necessary, or, if the problem cannot be permanently fixed, a replacement of the product under appropriate conditions. I expect this matter to be reviewed promptly and a solution to be offered so that I can continue using the Dyson V12 without performance problems.