Temu Customer Service Complaint

My original complaint with Temu relates to a faulty product on order PO-210-18679302661750375. I was told I would receive a refund and that I did not need to return the item, so I disposed of it. Despite this, no refund was issued and, when I chased it up, I was repeatedly asked to provide photos of the item that I had already explained I no longer had. In the end I had to initiate a chargeback with my bank in order to recover my money. My complaint now is about the way Temu’s customer service has handled this matter and continues to handle it. I raised this with Temu on 8 July 2026 and, although I was told it had been escalated, I have been left without a proper response or resolution for around three months. I have been asking to speak with a manager for over a week and this still has not been arranged. Instead, my messages are largely ignored and I feel Temu is hoping I will simply give up. During this period I was offered £20 credit, which I declined because it would require me to spend further money with Temu in order to use it. I do not consider this an appropriate response given the poor customer service I have experienced, the amount of time I have spent chasing an answer, and the stress caused by having to repeatedly explain the situation. I request that this complaint is properly reviewed by a manager, that I receive a clear explanation for the handling of my case and for being left without meaningful contact for such a long time, and that I am offered fair compensation for the stress and time I have wasted trying to obtain a basic resolution.