On June 25, 2026, at around 11:45 AM at the Montpellier Sabines stop, while waiting for our FlixBus to Barcelona, we enc...ountered extremely rude and upsetting behavior. As Turkish citizens, we are unfamiliar with the area, and since our bus was running late, we simply approached a bus that had just p
On June 5, 2026, at around 6:00 PM, I boarded FlixBus route 1327 from Berlin Airport to Poznań. During the journey, I ac...cidentally left my passport and wallet on the bus. The moment I realized what had happened, I called FlixBus customer service — only to be told "we can't contact the driver, fill o
On June 3rd, at around 3:00 AM, my connecting FlixBus in Munich never showed up. I arrived at the stop on time and waite...d, but the transfer bus simply never came — leaving me stranded and unable to continue my journey. I paid a total of €77 for this ticket. The no-show didn't just cost me money — it
On May 25, 2026, I left my blue Samsung A10 phone in the seat pocket of seat 11B on FlixBus route 181, departing Roermon...d toward Düsseldorf at 7:40 PM. As soon as I realized what had happened after the journey, I filled out and submitted the required form in Düsseldorf. When I received a follow-up e
On April 23, 2026, I traveled with FlixBus from Las Vegas to Los Angeles, California. For this trip, associated with ref...erence number 0270340G26LH1TJS4, I was charged twice for what should have been a single ticket. I tried to contact FlixBus customer service about this issue, but I could only reach
On May 22, 2026, we purchased tickets through FlixBus for the 6:00 PM Ohrid–Skopje departure — PNR 3356959784 — for two ...passengers, paying a total of $38 by credit card online on May 21st. When we arrived at the bus station on the day of travel, station staff told us that this route does not exist a
On 15 May 2026, I booked a Prague–Berlin–Prague trip via the FlixBus website and logged into my account. Because I had u...sed FlixBus before, all my payment details were already saved, so the payment of €151.96 went through almost instantly. I was not given a real opportunity to review or confirm the
On May 8, 2026, I purchased a FlixBus ticket (PNR 3350515526) to travel from Vienna to Prague. My ticket clearly stated ..."Vienna Central Bus Station" as the departure point, with a departure time of 6:30 PM. We arrived at the station at 5:30 PM, but by 6:15 PM there was still no bus in sight and we c
On May 6, 2026, I purchased a ticket through the Kamil Koç / FlixBus app for $44 for a Romania departure at 7:00 PM. I w...as informed that my ticket had been canceled due to a visa issue — yet despite having a valid passport and a residence permit, I was not allowed to travel under any circumstances.
I bought a ticket with the number 3342411305 for the FlixBus trip on 23 April 2026 at 18:00 on the Ohrid–Üsküp route. On... the website, this trip appeared as available and bookable. However, the staff told me that this service had actually been cancelled for about four months. I find it unacceptable t
I purchased my ticket for the 3 April 2026 Oslo–Copenhagen trip via the Flixbus mobile app. I have always been able to t...ravel on Flixbus buses with enough legroom, but on this journey a bus from another company was used as part of a partnership, and the seating conditions were completely different f
On February 25th, I purchased two round-trip tickets to New York with FlixBus for a total of $349.96 CAD. To reduce the ...price, I researched departures from different cities and ultimately decided to leave from Montreal. However, when I booked the tickets from Montreal to New York and clicked submit,
On February 24, I purchased a FlixBus ticket for the Tirana–Skopje route, which was scheduled to operate between 9:00 AM... and 1:50 PM. However, instead of the planned full-size coach, a small, uncomfortable minibus that did not meet any reasonable service standards was sent. The vehicle offered no co
On February 16, 2026, I purchased a ticket for FlixBus route number 841 from Eindhoven to Düsseldorf. The bus was schedu...led to depart at 10:40 AM but did not leave until 12:35 PM, causing a serious inconvenience. Due to this nearly two-hour delay, I missed my flight at Düsseldorf Airport and my plan
I booked a FlixBus ticket from Budapest, Hungary, to Seville, Spain, under the name Karanjitsingh and the email address ...karanjitsingh72***@gmail.com. The ticket was saved on my phone, but it has been deleted, and I can no longer see or access it. I do not remember the exact date and time of the jour
On January 10, 2026, I purchased a ticket for the Kamil Koç / FlixBus route from Bursa to İzmir, scheduled to depart at ...6:00 PM and arrive at 9:45 PM. When I bought the ticket at the Bursa agency, the staff member clearly stated that we would arrive in İzmir no later than 9:30 PM, that there would b
On October 6, 2025, at 12:50 PM, I experienced a serious issue with my FlixBus ticket purchased online for the Bergamo–T...urin route (PNR: 3294506129). Despite having a valid ticket, the Italian driver told me and the passenger traveling with me that there were no available seats and refused to let us
On October 9, 2025, at 10:10 AM, I purchased a FlixBus ticket for the Colmar–Basel route (reservation number: 3290783524...). However, on October 5, 2025, at 11:00 PM, I received an email stating that my trip had been canceled and rescheduled for 4:05 PM. Because of this change, I will no longer be abl
On September 27, 2025, on the Karabük–Ankara route, I experienced a serious grievance on the Kamil Koç (flixbus) bus dep...arting at 00:30. My PNR number is 3291423976. At the beginning of the journey, the bus broke down and smoke started coming out of it. In the middle of the night, we had to wait for
On November 15, 2025, I purchased two FlixBus tickets for the 8:00 AM route from Amsterdam to Bruges. I paid by credit c...ard, and a total of ₺3,313 was charged to my account. However, the tickets do not appear anywhere — neither in the app nor in my email (o***********@gmail.com). Additionally, I was
On September 10, 2025, around 9:00 AM, we boarded a FlixBus for our trip on the Frankfurt–Dresden route with tickets num...bered 3284503959. However, we were not allowed to carry an electronic item — a coffee machine — and were told that FlixBus’s website states that electronic devices are not permitte
We purchased a ticket for a Brugge trip from Brussels Midi station with a departure time of 15.09/07:30, and my husband ...and I were at the bus stop by 07:15. The bus arrived around 08:00, and after all passengers boarded and checked in, the driver just waited without explanation. He did not know Engl
On September 17, 2025, I purchased a FlixBus ticket for the Budapest–Cluj route, specifically choosing to board from the... Airport stop. The bus was delayed for more than three hours, and throughout that time, I kept receiving delay notifications. However, I was never informed that the bus would skip
On September 8, 2025, my FlixBus journey on the Prague–Munich route was delayed by approximately three hours. During the... trip, I had no way to contact anyone or receive updates, so I later reported the issue to FlixBus via email. However, I was told that such a delay was considered “normal,” which I
FlixBus is a German intercity bus transportation company operated by Flix SE. Founded in 2011 and headquartered in Munich, Germany, the company provides long-distance bus travel across Europe, North America, South America, Asia, and Australia. FlixBus is one of the world's largest coach travel networks, connecting thousands of destinations through partnerships with local bus operators.
Customer Support Email: [email protected]
Customer Support Phone: +1-855-626-8585
FlixBus operates in the intercity transportation and travel industry. The company offers affordable long-distance bus travel through a technology-driven booking platform while working with regional transportation providers to operate routes.
User sentiment toward FlixBus is mixed to negative. While many travelers appreciate the affordable fares and extensive route network, complaints commonly focus on delays, refunds, customer support responsiveness, and booking-related issues.
If you’ve experienced issues with FlixBus, you’re not alone. Share your experience or file a complaint on Xolvie to let your voice be heard.
