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FlixBus

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FlixBus

Complaints

99 complaints
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Refund Of Cancellation By FlixBus

4

I had a valid FlixBus booking with the number 3402507763 for a trip on 18.10.2026, departure at 20:30 and arrival at 08:...

Double Charge For The Same FlixBus Ticket

5

On 16 September I purchased a FlixBus ticket for the Stockholm–Malmö route for ₺1,709. However, for this single trip the...

FlixBus Issued a $134 Voucher Instead of a Cash Refund

I purchased a one-way ticket through FlixBus for the Sibiu–Budapest route. After realizing that I had purchased the tick...

FlixBus Staff Refused to Help With Our Luggage

During our FlixBus journey from Heidelberg to Frankfurt Airport at 11:55 a.m. on August 16, we experienced a serious iss...

FlixBus Bus Never Arrived for My Naples to Florence Trip

I was supposed to travel from Naples to Florence with FlixBus at 11:00 a.m. on July 30. I had purchased my ticket in adv...

FlixBus Left Me Behind at Amsterdam Stop

I purchased a ticket under reservation number 3371539442 for the FlixBus service from Amsterdam to Bruges scheduled for ...

FlixBus Sold Tickets Without Seat Numbers and Charged Extra for Seats

On July 26 at 10:00 PM, I purchased a FlixBus ticket for the Belgrade–Sarajevo route. I was already surprised that my ti...

FlixBus Told Me They "Can't" Contact Lost and Found

On June 5, 2026, at around 6:00 PM, I boarded FlixBus route 1327 from Berlin Airport to Poznań. During the journey, I ac...

I Face a Double Charge From FlixBus for My Las Vegas to Los Angeles Trip

13

On April 23, 2026, I traveled with FlixBus from Las Vegas to Los Angeles, California. For this trip, associated with ref...

FlixBus Sold Tickets for a Route That Doesn't Exist

On May 22, 2026, we purchased tickets through FlixBus for the 6:00 PM Ohrid–Skopje departure — PNR 3356959784 — for two ...

FlixBus Terrible Customer Service , Company Keep Your Money!

10

On 15 May 2026, I booked a Prague–Berlin–Prague trip via the FlixBus website and logged into my account. Because I had u...

FlixBus Terrible Customer Service , Company Keep Your Money!

FlixBus Sold Ticket for Canceled Ohrid to Skopje Route

44

I bought a ticket with the number 3342411305 for the FlixBus trip on 23 April 2026 at 18:00 on the Ohrid–Üsküp route. On...

FlixBus Poor-quality And Unsatisfactory Service

14

I purchased my ticket for the 3 April 2026 Oslo–Copenhagen trip via the Flixbus mobile app. I have always been able to t...

FlixBus Refund Policy Issue - Voucher Instead Of Cash Refund

99

On February 25th, I purchased two round-trip tickets to New York with FlixBus for a total of $349.96 CAD. To reduce the ...

FlixBus Sends Unsafe Minibus Instead of Coach, Causing Missed Flight

11

On February 24, I purchased a FlixBus ticket for the Tirana–Skopje route, which was scheduled to operate between 9:00 AM...

FlixBus 2-Hour Delay Causes Missed Flight at Düsseldorf Airport

9

On February 16, 2026, I purchased a ticket for FlixBus route number 841 from Eindhoven to Düsseldorf. The bus was schedu...

FlixBus 2-Hour Delay Causes Missed Flight at Düsseldorf Airport

FlixBus Ticket Deleted and Booking Details Missing

30

I booked a FlixBus ticket from Budapest, Hungary, to Seville, Spain, under the name Karanjitsingh and the email address ...

FlixBus Arrives Over an Hour Late After Promising No Stops

51

On January 10, 2026, I purchased a ticket for the Kamil Koç / FlixBus route from Bursa to İzmir, scheduled to depart at ...

FlixBus Arrives Over an Hour Late After Promising No Stops
FlixBus Arrives Over an Hour Late After Promising No Stops

Frequently Asked Questions

  • - You should visit the Flixbus website www.flixbus.com to reach exact contact information as it may differ depending on the country or language you use.
  • - The website also offers Live Chat for a quick answer.
  • - Customers can fill out the Help Form to share their problem or situation in detail at help.flixbus.com.
  • - If you want to reach Flixbus by phone for the USA dial 1 (855) 626-8585, for Germany +49 69 203 09090 or +44 203 139 0883 for UK offices.

About FlixBus (US)

FlixBus (US) provides intercity bus travel services across the United States, connecting major metropolitan areas, regional hubs, and cross-border routes in North America. Passengers can search routes and schedule one-way or round-trip journeys through its digital platforms.

Key Services

  • Intercity bus routes: Scheduled daytime and overnight long-distance travel between cities across the United States, with connections extending into Canada and Mexico.
  • Digital ticketing and tracking: Online reservation tools, digital ticket management, and real-time journey tracking via the website and mobile app.
  • Onboard travel amenities: Passenger buses equipped with Wi-Fi access, power outlets, onboard restrooms, and allowances for carry-on and stowed luggage.

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