FlixBus

Write a Complaint
81 Complaints
FlixBus
Write a Complaint

FlixBus Overbooked the Bus and Made Me Pay €189 for a New Ticket

Cemal
October 08, 2:07 pm
2

I Face FlixBus Trip Cancellation From Colmar to Basel Before My Flight

Melike
October 06, 1:06 am
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1
Beyzanur is completely dissatisfied with the result

I Experienced a Dangerous Breakdown on FlixBus

Beyzanur
October 02, 11:14 am
8

FlixBus Charged My Card but Didn’t Send My Tickets or PNR Number

Ozan
September 28, 2:24 pm
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FlixBus Didn’t Allow My Electronic Item and Forced Me to Buy New Tickets

Ahmet
September 23, 3:38 pm
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Unprofessional FlixBus Service - I Lost Half a Day and Extra Money

Duygu
September 18, 11:29 am
18

I Face Missed FlixBus From Budapest Airport to Cluj Due to Unannounced Stop Skip

Tuğba
September 17, 4:30 pm
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FlixBus Prague–Munich Journey Delayed 3 Hours, No Compensation Offered

İlhan
September 16, 11:28 pm
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FlixBus Refused Full Refund and Issued Voucher After Trip Canceled for Illness

Tural
August 31, 8:13 pm
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FlixBus N280 Repeatedly Late, Causing Missed Appointments and Extra Costs

Satılmış
August 12, 1:16 am
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FlixBus Left Passengers Behind in Kiev and Refused to Compensate

Fatıh
August 07, 6:25 pm
4
flixbus-left-passengers-behind-in-kiev-and-refused-to-compensate-1.jpg

I Face Poor Treatment and No Assigned Seats on FlixBus Hamburg–Copenhagen Trip

Ayşe
August 06, 1:31 pm
3

FlixBus App Rejects My Card and Randomly Changes Ticket Prices

Rana
July 31, 5:44 am
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I Want a Full Refund for My FlixBus–Omio Trip That Never Departed as Scheduled

Şeyma
July 29, 5:38 pm
2

I Face a Horrifying Experience on FlixBus Hamburg–Copenhagen: Driver Left Without My Child

Nazlı
July 27, 6:36 pm
2
i-face-a-horrifying-experience-on-flixbus-hamburgcopenhagen-driver-left-without-my-child-1.jpg

FlixBus London to Edinburgh Bus Had No Internet, Broken Seats, and No A/C

Hakikat
July 24, 6:58 pm
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I Want a Full Refund from Flixbus After Cancelling My Rome Trip 10 Hours in Advance

Ela
July 24, 10:54 am
3

FlixBus Issued Only $2 Voucher Instead of Full Refund for Unused Ticket

Ela
July 24, 10:46 am
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FlixBus Ignored Complaints About Podgorica Drivers Charging Passengers Illegally

Beyza
July 22, 8:26 pm
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I Want a Refund for FlixBus Bus That Never Came After Hours of Waiting

Pelin
July 19, 5:35 pm
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FlixBus Driver Took My Passport and Charged Double Fare for My Kids

Yakup
July 18, 6:39 pm
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I Face Discrimination by FlixBus Driver Who Refused My Family Without Baby Seat

Huseyin
July 13, 10:17 pm
-

Frequently Asked Questions (FAQ)

Can I ask for a refund from Flixbus?
  • You may get a refund from Flixbus depending on your situation. To file a refund claim:


  • "Request a Refund" on Flixbus's help page.
  • This section provides refund options for departure delays, bus cancellations, baggage damage, and seat reservations. Select your best option.
  • Complete the refund form. Explain the issue in the "Details" section.
  • Important: Include receipts for any alternative transportation you used instead of FlixBus to expedite and accurately assess your refund request.
  • Refund request.
  • Your refund status will be determined by Flixbus agents.
  • Refund requests or complaints must be submitted within three months of your ride, per passenger rights regulations.
What happens if my Flixbus ride is canceled?
  • Here's what to expect if your FlixBus ride is canceled:


  • - Rebooking Link: You will be sent a rebooking link via email or SMS. This link will take you to a page where you can choose another FlixBus ride, request a refund, or contact customer service.
  • - Alternative Ride Selection: If you find an alternate ride that meets your requirements, click the "Rebook" button for that ride. If the new ride costs more, you will not be required to pay the difference. If the new ride is less expensive, you will receive a voucher for the difference in price.
  • - Manage My Booking: For EU and US rides, you can also get a cash or voucher refund directly through the "Manage My Booking" feature. This enables you to request a refund without contacting customer service. There are no charges for voucher refunds.
  • In the event of a cancellation you have several options. You can select a different ride, get a refund, or get in touch with customer service for more help.
Can I cancel my Flixbus ticket?
  • FlixBus has a flexible ticket cancellation policy that allows you to cancel your entire booking or just parts of it. You have up to 15 minutes before departure to cancel your ticket. The refund will be in the form of a voucher, and the amount will be determined at the time of cancellation.


  • Here is a breakdown of the refund percentages by the time of departure:
  • - If you cancel within one day, you will receive a 25% refund.
  • - 50% refund between 1 and 6 days
  • - 75% refund between 7 and 29 days
  • - 30 days or longer: full refund


  • You can start the cancellation process by going to the "Manage my booking" section. Please keep in mind that the refund will be in the form of a voucher rather than cash. The voucher is redeemable for future FlixBus reservations.
How long does it take Flixbus to refund?
  • Flixbus' standard refund timeframe is 10 business days. The refund will be credited to the original payment method.
  • The time it takes to process a refund, however, can change based on the specifics of the situation. It may take more time to process a refund request for a canceled reservation, for instance.
  • Contact Flixbus's support team if your refund has not arrived after 10 business days.
What is Flixbus customer care contact information?
  • - You should visit the Flixbus website www.flixbus.com to reach exact contact information as it may differ depending on the country or language you use.
  • - The website also offers Live Chat for a quick answer.
  • - Customers can fill out the Help Form to share their problem or situation in detail at help.flixbus.com.
  • - If you want to reach Flixbus by phone for the USA dial 1 (855) 626-8585, for Germany +49 69 203 09090 or +44 203 139 0883 for UK offices.

About Flixbus

FlixBus operates in the transportation industry, specializing in long-distance bus travel. They have a presence in multiple countries and provide convenient and affordable travel options to passengers.

FlixBus provides a wide range of bus routes, connecting different cities and destinations within and across countries. The company offers a range of onboard amenities, such as comfortable seating, complimentary Wi-Fi, power outlets, and onboard entertainment, to enhance the travel experience for passengers.

One of the notable features of FlixBus is its focus on offering affordable options. They provide pricing that is competitive, which makes bus travel a compelling option compared to other modes of transportation.

FlixBus operates in various countries, including Europe, North America, and parts of the Middle East. The extensive coverage enables travelers to visit various regions and enjoy a dependable and efficient bus service.