On June 24th, 2021, I purchased a coffee machine. During the time that the product was under warranty, I experienced a heating problem with it. That day, November 17th, 2022, I turned it over to the authorized service. The warranty certificate states that there is a waiting period of 20 days, which I have now fulfilled. Nevertheless, each and every time I call, I am put on hold and told that the service is currently awaiting the arrival of parts. I am writing to make an urgent request that the product be changed out for a brand new one.
I bought a Tefal robot vacuum cleaner because I thought it was a well-known and reliable brand. However, I had to send it in for repairs on December 11th, 2022 due to a malfunction. When I called on November 21st, they said they would be replacing it with a new one and were waiting for it to arrive....
I bought a Tefal iron that began to leak water and lose heat after it initially heated up. To resolve the issue, the recommended course of action was ...
On October 25, 2024, I purchased the Tefal Pro Express GV9820 Vision Steam Generator Iron (Order No: 2746622912713879). The package arrived on November 1, 2024, but instead of the iron, I received a hand blender set (photo attached). I immediately contacted customer service, who provided a return co...
We purchased a Tefal toaster a month ago, but it doesn't heat properly, making it impossible to use for toasting. Even when the machine is turned on, it remains cool to the touch. The device is completely ineffective and does not fulfill its primary function. When we returned the product to the sto...
I'm extremely frustrated with Tefal's service regarding my kitchen blender. I sent it in for repair back in March, expecting a part replacement. However, I had to wait until June to receive a response, only to be told that the required part is unavailable and I should purchase a new one with a disco...
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