We purchased the Tefal X-Plorer Serie 95 robot vacuum cleaner in 2023 for ₺11,000, but since the day we bought it, I have not gotten any efficiency from the device due to ongoing issues. I went to the store to report my complaints, but they kept stalling me and said the product was being sent to technical service. Each time it came back, I had to deal with the same problems again (the product was sent to authorized service 4 times), and I was completely disappointed after paying so much. Throughout this process, I received no support from Teknosa’s customer service. They constantly directed me to different phone numbers and expected me to call on my own. Without my consent, they gave my number to the authorized service, which called me, insulted me, used offensive language, and even asked me to pay for a product part. The Tefal service they directed me to also used inappropriate language, saying, “I will never have this product brought to this factory again.”As the owner of the product, I should not have to hear this disrespect and unprofessional behavior. I request that the necessary actions and measures be taken.
On 11.02.2024, I purchased a Tefal TY99F1 X-Force Flex 16.60 Animal vacuum cleaner for ₺20,000. When the product stopped working, I took it to the authorized service center on 30.11.2024, and they replaced the battery under warranty. Then, on 06.01.2025, when the rotating mechanism on the head stopp...
About three months ago, I purchased a Tefal X-Plorer Serie 240 AI robot vacuum from Yön AVM. I only started using it about a week ago, but even after just a few runs, it repeatedly shows a “vacuum error” and stops working. The device can barely clean a single room before giving the error, and when i...
We bought a Tefal upright vacuum cleaner from the Vatan Bilgisayar Vialand store. About a year later, the vacuum started to lose suction power and began releasing the debris it had collected. Since the product was still under warranty, we brought it to the store to have it sent to the service center...
A year ago, I bought an Explorer 75 model robot vacuum cleaner from the Cesme Tefal store. And that's when it all started. It had its first malfunction about three months after I bought it, and after that, it started to malfunction regularly every three months. The first fault she made was that she ...
We purchased a Tefal 130 AI Robot Vacuum with a "wetting" feature for mopping, fully guaranteed by Tefal. When this feature failed to work, we took the product to the Y***** technical service, as directed by Tefal. They didn't even provide a service voucher and didn't attempt any repairs. After keep...
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