I used the JustAnswer service from Canada and joined through a webform that clearly stated I would be charged CAD 2 as a fully refundable amount. Based on this information, I understood that there would be no further charges beyond this refundable CAD 2 for simply joining. However, on 18 December 2025, my credit card was charged CAD 66 by JustAnswer. This amount was never clearly disclosed to me on the webform, and it contradicts the initial statement that I would only be charged CAD 2, which would be fully refundable. I consider this charge to be wrong and misleading, as it was not what I agreed to when I joined. I contacted JustAnswer about this billing issue, but I was informed that the charge was made as per their policy. This response does not address the fact that the webform I used explicitly mentioned only a CAD 2 fully refundable charge and did not make clear that I would be billed CAD 66. I request a full refund of the CAD 66 that was charged to my credit card and the cancellation of any membership or recurring billing related to this transaction so that I am not charged again in the future. I also ask that the information on the joining webform be clarified so that other users are not misled in the same way.
I signed up to JustAnswer from New Zealand on 8 December at around 14:00 (NZ time) because the site clearly showed a $10 charge, which I considered fair in order to get help with understanding why two parcels of mine were sitting unsent in a Chinese warehouse. I proceeded with the payment on the bas...
I used the JustAnswer Medico service for a medical consultation by chat in September, and I was charged twice on my card in dollars for that single consultation. In one month, they charged 23.62 USD, and in another month, 21.07 USD, even though I only made one consultation. I wrote several emails to...
I signed up for the JustAnswer trial offer after seeing their ads, but I received subpar answers. However, I was disappointed to find that the answers I received were not up to par. After I realized this, I tried to cancel within a week to avoid any charges. Even though I tried my best, they went ah...
I decided to ask a few questions about changing my car's engine antifreeze myself. JustAnswer advertises that it will only cost $5 to ask a question. However, after waiting for a long time with no response, they said they could answer the next day, but I had already started the task. When I requeste...
I signed up for a monthly membership in January but quickly canceled it. Hey, I paid for January but now in May, my card got charged $15.14. What's up with that? So get this, even though I canceled my membership, these guys went ahead and took money from my card without telling me, like two months l...
Comments