I purchased a brand-new Fiat Ulysse one month ago, and since the day it was delivered, the vehicle has exhibited serious, recurring defects that threaten driving safety. During normal use, the car has displayed the “Key Not Detected” warning more than 20 times, along with repeated gearbox fault and collision prevention system error warnings, clearly putting driving safety at risk.
The authorized service process I turned to for a solution has been completely unprofessional:
Lack of care: After driving 200 km to the service center, I was given an appointment for 10 days later. When I arrived, I was dismissed with the statement, “I’m not looking at this many faults today.” The vehicle was also returned to me without being washed.
Admission of incompetence: Service staff claimed the vehicle is based on a Peugeot platform and stated that they do not have the necessary software or technical knowledge, effectively denying the brand’s responsibility.
No concrete action: Despite fault records clearly visible on the system screen, the vehicle was returned with the comment “There’s nothing wrong.” Complaints such as noise from the headliner and screen freezing were completely ignored.
Under Law No. 6502 on Consumer Protection, defects that appear within the first six months after delivery qualify the product as defective goods. A vehicle whose safety systems do not function, whose gearbox repeatedly shows errors, and which fails to recognize its own key clearly has chronic issues that cannot be resolved through repair.
Due to the service’s incompetence and my complete loss of trust in the brand, I do not accept the repair option.
My request: In order to prevent further material and emotional damage, I am exercising my legal right under Law No. 6502 to request replacement of the vehicle with an identical, defect-free unit.
Otherwise, I hereby state that I will pursue my rights through the Consumer Arbitration Committee and the courts, submitting service records, video evidence, and claims for financial damages. I expect a clear, fast, and corporate solution. The vehicle currently has only 600 km on it, and I also have photographic evidence.
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