I used the Tefal X-plorer Serie 75 robot vacuum for about 6 months without any problems, but since I moved abroad for a year, I did not use the device at all during that time. When I started using it again this year, for the past 5 months it has constantly shown the “w2 wheel error.” The device comes off the charger, moves around briefly, then immediately gives the error and stops working completely. To solve the issue, I reset the device, contacted customer service, and sent it to technical service, but even after all these steps the same problem continues. The product’s warranty has just expired. I purchased it through Hepsiburada with order number 191 525 788, and I live in Ağrı. I learned that many users of this model experience the same failure as a chronic issue. I also see that even when the product is sent to service, the problem is not solved and reoccurs. I have applied to the Consumer Arbitration Board and shared the situation with my followers on social media. Since such a chronically faulty product is being sold, I expect the brand to take responsibility for a replacement and resolve my grievance.
I bought the Tefal RG7675 X-Plorer Serie 75 robot vacuum and have been using it for more than two years. The device works well, with the added benefit of two front brushes and easy emptying and cleaning. However, despite my belief in Tefal's extensive service network and replacement parts availabili...
About three months ago, I purchased a Tefal X-Plorer Serie 240 AI robot vacuum from Yön AVM. I only started using it about a week ago, but even after just a few runs, it repeatedly shows a “vacuum error” and stops working. The device can barely clean a single room before giving the error, and when i...
A year ago, I bought an Explorer 75 model robot vacuum cleaner from the Cesme Tefal store. And that's when it all started. It had its first malfunction about three months after I bought it, and after that, it started to malfunction regularly every three months. The first fault she made was that she ...
I’m using the Tefal 75 Series robot vacuum, but it has become completely unusable due to persistent issues. After the red light warning appears, I cannot set it up or use it. I’ve tried reinstalling and reconnecting, but nothing works. It seems the vacuum isn’t charging at all—it shows the red ligh...
On 11.02.2024, I purchased a Tefal TY99F1 X-Force Flex 16.60 Animal vacuum cleaner for ₺20,000. When the product stopped working, I took it to the authorized service center on 30.11.2024, and they replaced the battery under warranty. Then, on 06.01.2025, when the rotating mechanism on the head stopp...
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