I purchased a Stanley Quencher from the Karaca store in MarkAntalya on 1/12/2025, and the product has been leaking since the first day I bought it. This situation prevents me from using the thermos safely and comfortably, as it does not perform the way a Stanley product is expected to. I have not yet contacted the store or customer service, but I am sharing this complaint so that the issue can be resolved as quickly as possible. I request that my leaking Stanley Quencher be repaired under the necessary procedures or replaced with a non-defective product. I kindly ask you to review my situation and get back to me with a clear solution.
On December 13, 2024, I purchased a Stanley The Quencher H2.0 FlowState tumbler from a Karaca store. I’ve used it exclusively for drinking water and followed all care instructions exactly. Despite this, a dark, rust-like stain appeared on the inner bottom surface of the thermos. This is extremely di...
I purchased a Stanley thermos from Hepsiburada on 22.07.2014. However, within just three months, it started failing to retain heat. I reported the issue on 25.10.2024, and the company requested I ship the product on 28.10.2024. The thermos reached them on 04.11.2024, yet they only began their inspec...
I am writing to express my frustration regarding a Stanley thermos that I purchased through Amazon. Unfortunately, the product is not functioning as expected and has a significant issue with heat retention. When I pour a hot beverage into the thermos, the outer surface becomes too hot to touch, and ...
On 09.07.2024, I purchased a Stanley 1.4L thermos, but after only 3-4 uses, it started leaking from the lid. I contacted the seller, and they directed me to Stanley's service. Despite completing all the necessary return steps on the Kutupayısı website, my return was rejected due to "missing informat...
I purchased the Stanley Quencher 1.18L thermos with a straw, but cracks have appeared on the exterior paint. When I contacted Kutup Ayısı, the seller, to report the issue, I was told they would only assist with heat retention problems. This response is unacceptable for a product that is advertised a...
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