On 11.02.2024, I purchased a Tefal TY99F1 X-Force Flex 16.60 Animal vacuum cleaner for ₺20,000. When the product stopped working, I took it to the authorized service center on 30.11.2024, and they replaced the battery under warranty. Then, on 06.01.2025, when the rotating mechanism on the head stopped functioning and the LED light would not turn on, I brought it back to the authorized service. After calling Alo 175, I learned that I could use my consumer rights and requested a replacement from the service, but they told me they did not have the authority. I asked the store where I bought the product, and they also said they had no authority. Even though I repeatedly informed both the store and Tefal customer service by email that I wanted a replacement, they only replied with “We are interested,” delaying me for weeks. I submitted all documents to the arbitration panel; although I had the right to request a replacement, the panel unfortunately ruled that repairing the product was sufficient. I then filed a lawsuit with the Bakırköy Consumer Court, paying ₺3,000, and on 14 November 2025, I paid an additional ₺6,000 for an expert and waited for the court’s decision. I have been dealing with this situation caused by Tefal for almost a year. I want a full refund for the product, and I never want to deal with this brand again.
We purchased the Tefal X-Plorer Serie 95 robot vacuum cleaner in 2023 for ₺11,000, but since the day we bought it, I have not gotten any efficiency from the device due to ongoing issues. I went to the store to report my complaints, but they kept stalling me and said the product was being sent to tec...
On September 6, 2025, I purchased a Tefal X-Force Flex 14.80 Aqua upright vacuum cleaner from Beylikdüzü Media Markt. Unfortunately, from the very first use, I encountered two serious issues. First, the blue-light floor cleaning attachment does not work properly on light surfaces such as thin rugs....
I purchased a Tefal X-Force Flex 14.80 Aqua vacuum cleaner from the Media Markt Gaziantep Forum AVM store, paying around ₺27,500. Since the very first uses, the device has consistently shut itself off when used on the third power level, showing an “eco” warning. Even after cleaning and maintaining ...
I used the Tefal X-plorer Serie 75 robot vacuum for about 6 months without any problems, but since I moved abroad for a year, I did not use the device at all during that time. When I started using it again this year, for the past 5 months it has constantly shown the “w2 wheel error.” The device come...
I bought Tefal's X-plorer 75 series robot vacuum cleaner for 10,000 TL, but it broke and had to be sent to the service center. After waiting for a while, the service center decided to replace the product, but because it wasn't available, I had to wait longer. I called the center to find out what was...
Comments