Vivense Defective Wardrobe Doors Don’t Close, Labeled as User Error

I placed an order from Vivense on 9 December for a Spring model 4‑door wardrobe with 210 cm height, order number 76f308539993, to my address in Avcılar, Istanbul. The product was delivered on 15 December, and I assembled it myself, carefully using only the predrilled reference holes on the panels. However, either these reference holes were drilled incorrectly, or the door dimensions are wrong, because the doors and drawers overlap and do not close at all. On 15 December, I contacted Vivense customer service politely and constructively, explaining that there might be a production or measurement error and that such mistakes can happen during manufacturing. They asked me to send a video, and I sent it immediately. Afterwards, I received only a WhatsApp message stating that this was user error and incorrect assembly. Since then, I have tried to reach Vivense repeatedly via email, WhatsApp, and by phone, but apart from that single standard answer, I have not received any real support. On the phone, I can only reach a representative through the purchasing option; they say they only handle sales and do not deal with problems. In this situation, I said I wanted to purchase a paid installation service. I clearly stated that if the installation team has to drill any extra holes beyond the existing reference holes, or drill new holes to make the doors and drawers fit, I will not pay for the service, because that would prove the issue is due to faulty production, not user error. They accepted this and said they would create my order, yet there has been no response, no appointment, and no update from either customer service or the installation team. This is my second order from Vivense in three years, and previously, I also struggled with a defective product for days. It is extremely disappointing that in three years there has been no improvement. It is a shame they have developed nothing in three years, and this brand has unfortunately become a disgrace for Turkey in my eyes, despite the 2‑year warranty they advertise. I paid for this wardrobe and have already spent my own time and effort assembling it once. I request that Vivense provide a proper solution under warranty: a replacement Spring model 4‑door wardrobe and free installation by Vivense’s team. I need a correctly manufactured wardrobe with one payment and one installation, and I expect Vivense to take responsibility instead of classifying this as user error.