I purchased the Tefal X-Force Flex 14.80 Aqua upright vacuum cleaner. From the first day I received the product, the head was faulty and the brush did not rotate. My order number is #10534331180. Although the product is under Tefal’s 2-year warranty, customer service did not offer any solution during my calls. Since the product arrived defective and I could not get any results from customer service, I am requesting a return. I want my issue to be resolved as quickly as possible.
On September 6, 2025, I purchased a Tefal X-Force Flex 14.80 Aqua upright vacuum cleaner from Beylikdüzü Media Markt. Unfortunately, from the very first use, I encountered two serious issues. First, the blue-light floor cleaning attachment does not work properly on light surfaces such as thin rugs....
The Tefal upright vacuum cleaner I purchased from Media Markt turned out to be faulty. The turbo head was not working, and when I requested a return, my request was denied. I sent the product to service, but it was returned without being fixed and is still defective. Neither Media Markt nor Tefal st...
About one year ago, I purchased a Tefal TW7289 vacuum cleaner from Teknosa. Recently, the hose of the vacuum head broke, and this is the first time I have experienced such an issue. When I contacted Tefal customer service, they informed me that this is a chronic problem and that a replacement part ...
I purchased a Tefal X-Pert cordless vacuum just a year ago, and I am extremely dissatisfied with its performance. The brush head no longer rotates or picks up dirt effectively during use. Initially, the light on the vacuum would turn on, but after a short time, it stopped functioning, which I assume...
On 11.02.2024, I purchased a Tefal TY99F1 X-Force Flex 16.60 Animal vacuum cleaner for ₺20,000. When the product stopped working, I took it to the authorized service center on 30.11.2024, and they replaced the battery under warranty. Then, on 06.01.2025, when the rotating mechanism on the head stopp...
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