Dear Tefal Customer Service, Approximately one month ago, my Tefal P4220 pressure cooker developed a malfunction. I contacted the authorized Tefal dealer in Uşak, who informed me that the issue was due to a mechanism failure. However, I was told that the necessary replacement part is no longer produced or supplied by Tefal. Following this, I also reached out to Tefal headquarters via email, but unfortunately, I was informed that no solution could be provided. Although the warranty period of the product has expired, I am unable to use it because the required part is unavailable. This has rendered the cooker completely unusable, causing significant inconvenience. Considering that I paid approximately ₺8,000 for this product, I find it unacceptable for it to become obsolete in such a manner. Therefore, I kindly request an appropriate solution to resolve this issue—whether by supplying the necessary part, replacing the product, or issuing a refund. Thank you for your understanding and support. I look forward to your prompt response.
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