Volkswagen

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Frequently Asked Questions (FAQ)

How long is Volkswagen warranty?

All new Volkswagens sold in the United States come with a four-year or 50,000-mile warranty. You'll be protected from bumper to bumper for the first three years or 36,000 miles, whichever comes first, then from the drivetrain up for the next four years or 50,000 miles.

What does Volkswagen warranty cover?

If your car breaks down due to a flaw in materials or workmanship, Volkswagen will repair or replace it free of charge for the duration of the warranty. Some of the elements that may require maintenance are the engine, gearbox, suspension, steering, brakes, and electrical system.
The warranty includes corrosion perforation and 24-hour roadside assistance.

What voids the Volkswagen warranty?

Most importantly, if you make changes to the car that Volkswagen hasn't approved, the warranty could be voided. This includes putting in parts that aren't made by Volkswagen, using fluids or lubricants that aren't approved by Volkswagen, and not doing regular maintenance as outlined in the owner's manual. The warranty may also be void if the car has been in an accident or has been used or treated badly.

How can I troubleshoot the most common Volkswagen issues?

Here are some common issues that Volkswagen cars may encounter, along with troubleshooting steps:
- Check engine light: If the check engine light is illuminated, refer to the owner's manual to decode the code. This code will indicate the specific system causing the problem, allowing for targeted troubleshooting.
- Engine misfires: Engine misfires can result from various factors, such as faulty spark plugs, a dirty air filter, or a defective ignition coil.
- Engine overheating: Engine overheating may occur due to reasons like a blown head gasket, a leaking radiator, or insufficient coolant levels.
- Transmission problems: Improper shifting in the transmission could be caused by low transmission fluid, a faulty shift solenoid, or wear and tear on the transmission components.
- Brake problems: Brake issues can stem from low brake fluid, worn brake pads, or a malfunctioning brake caliper.
- Battery problems: A battery not holding a charge may indicate a faulty battery or a need for recharging.
- Alternator problems: If the alternator fails to charge the battery, it may need replacement.
- Power steering problems: Power steering malfunctions could b e attributed to low power steering fluid, a defective power steering pump, or a worn power steering belt.
- Coolant leak: If coolant is leaking, stop driving immediately and have the leak repaired to prevent engine overheating and damage.
- Oil leak: Similarly, if oil is leaking, stop driving and address the leak to avoid engine oil loss and potential engine damage.
- Windshield wiper problems: Windshield wiper issues might be caused by a malfunctioning windshield wiper motor, worn wiper blades, or low windshield washer fluid levels.
- Headlight problems: Headlight malfunctions can be due to a faulty headlight bulb, a defective headlight switch, or a blown fuse.
- Taillight problems: Taillight issues may arise from a faulty taillight bulb, a defective taillight switch, or a blown fuse.
By recognizing these common Volkswagen car issues and following the recommended troubleshooting steps, owners can address these problems effectively and maintain their vehicle's performance and safety.

How do I contact Volkswagen customer service?

Volkswagen has numerous contact options:
The first is reaching the company by phone at 1-800-428-4034 or 1-800-822-8987 from 8 am to 8 pm/7 pm (for the second line) Monday through Friday (EST).
The second option is to contact a care agent on Live Chat at https://www.vw.com/en/contact.html.
Volkswagen is also available on social media: Twitter @vwcare, on Facebook Volkswagen holds a different profile for each country, the international page can be found at www.facebook.com/volkswagen.

About Volkswagen

Volkswagen, as an automobile manufacturer was established in 1937 in Germany. The corporation is a major automotive industry player, producing consumer and industrial vehicles. Volkswagen's brand portfolio has several recognized names, including the original nameplate as well as Audi, Porsche, Skoda, and Seat. The business provides a wide selection of automobiles, vans, and even battery-powered ones. Volkswagen also offers a variety of finance and leasing alternatives, as well as insurance and fleet management.

It is a global company with headquarters in Germany and branches in the USA, China, Brazil, and Mexico. The firm has factories and sales offices in several different nations, giving it a foothold in both established and developing markets. VW has recently prioritized green production techniques and the research and development of electric and hybrid vehicles. The business has also contributed to studying and improving autonomous vehicle technologies.