They only accepted €80 of my €207 return, even though I provided a return receipt. They refused to refund €135, claiming the item couldn’t be found in their warehouse. They expect me to pay €135 for nothing, even though I returned everything. For two months, I’ve been calling customer service regula...
I made a payment through Klarna Bank but accidentally overpaid because I planned to make more purchases. They received the money, but since then, I haven’t received any proper response. I can’t get in touch with Temu or Klarna Bank, and I want the extra money to be returned to my account. They have ...
I recently ordered a remote control car that appeared to come from an Asian seller. Unfortunately, the product didn’t meet the promised performance in terms of range, stability, or battery life. The website I purchased from turned out to be unreliable, and I’ve even started legal action to document ...
I recently had a very disappointing experience with Klarna’s claims service. After encountering an issue with an order, I reached out to Klarna to file a complaint. Unfortunately, instead of offering real support, they shifted all responsibility onto the supplier. This approach is completely unaccep...
Dear Sir or Madam, We wanted to reach out to you about a claim we received from Klarna, which we cannot acknowledge. We received an invoice from Klarna for €399 for an alleged order from an online shop. However, we never placed an order with this shop, and no goods have been delivered. We immediate...
I've been a loyal Klarna customer for years, always using their service to order products and pay after receiving them. It worked perfectly until recently when I tried to select the "Installment Purchase" option, and everything went wrong. Suddenly, I couldn’t complete the online contract for the in...
I ordered a product worth €55.66 from Aliexpress, but when I returned it, they claimed it was damaged, which is absolutely untrue. I have photos to prove the item was in perfect condition when I sent it back. Despite my evidence, Aliexpress sided with the seller and denied my buyer protection claim....
I registered with Klarna using only my mobile number and email because I was required to in order to access certain information. However, after experiencing dissatisfaction with their portal process and services, I decided I no longer want to trust them with my information or money. Now, I want to d...
I’ve been using Klarna for a long time, trusting their convenient payment options and supposed strong buyer protection. I always made my payments on time, believing that Klarna would have my back if issues arose. Unfortunately, this trust was recently shattered. A seller provided me with a faulty re...