In 2022, we purchased a 6-piece cookware set from Tefal. Within just 2–3 years, two of the pans completely separated from their bases—as if they were glued together with cheap craft glue. When we took them to the service center, they said the warranty had expired in December 2024, so they couldn’t help. However, when we contacted their call center, they investigated and admitted it was a product defect, and replaced the items. So far, so good. But it didn’t stop there. Just a few months later, another pot from the same set also detached from the base in exactly the same way. When I called Tefal again and explained it was from the same faulty set, they simply said: “Your warranty expired long ago. We already helped once as a one-time exception. There’s nothing more we can do.” In other words, Tefal is essentially telling its customers: “Our products are only expected to last 3 years. After that, throw them away.” This is extremely disappointing, especially considering how expensive this set is today. For a brand like Tefal, I expected better quality and real customer support. But this experience clearly shows otherwise. I’m sharing this so others are aware: If you’re looking for durability, long-term quality, and responsive support — you might want to think twice before buying Tefal.
I bought a Tefal cookware set with titanium coating about three years ago, which included two frying pans, a sauté pan, a deep pot, and a rice cooker. Our pilaf pot developed bubbling issues despite careful and meticulous use. When we took the product to the store, we were told that the warranty per...
My Tefal Hard Titanium ×6 pan, which I bought in June 2019, has some issues with the inside. It looks like there are bubbles and peeling, probably because of a problem during manufacturing. When I reached out to the official Tefal service in Beylikdüzü, they told me that the warranty had expired and...
I purchased the Tefal 6x chef pot and pan, but their coatings have peeled off. I sent them to the service center, but they were returned, claiming it was user error. As shown in the images I will include, the coatings on the pot and pan, advertised as durable up to 6 layers, have come off. They refu...
I bought the Tefal Ingenio Fusion pot and pan set because I trust the Tefal brand and I expect to use it for many years without any issues. Unfortunately, as soon as the warranty ended, the bottom of the pan came off. I reached out to customer service, but they said they couldn't help me. It's reall...
I bought a Tefal Titanium Ingenio pot and pan set for my trousseau on February 9, 2020. To my dismay, the inner surface of one of the pans developed bubble-like protrusions, most likely due to a manufacturing flaw. When I contacted customer service, they dismissed my concern, claiming that the warra...
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