I Face Continuous Vacuum Error on Tefal X-Plorer Serie 240 AI Robot Vacuum
About three months ago, I purchased a Tefal X-Plorer Serie 240 AI robot vacuum from Yön AVM. I only started using it about a week ago, but even after just a few runs, it repeatedly shows a “vacuum error” and stops working. The device can barely clean a single room before giving the error, and when it moves into a second room, it shuts down almost immediately.
Since my product is still under warranty, I contacted Tefal customer service, who instructed me to bring it to a service center. I followed their instructions, but unfortunately, no effective solution was provided, and the same problem continues.
Considering this issue started almost immediately after I began using the device, I believe it to be a serious defect. I therefore request that my robot vacuum be replaced with a brand-new unit under warranty so that I can use it without constant interruptions. I expect Tefal to resolve this matter promptly and restore my confidence in the brand.
Progress
I recently bought the Tefal X-plorer Serie 240 model robot vacuum cleaner from Yön AVM in Afyonkarahisar. After using the device a few times, it started giving a vacuum error. Due to this issue, I took the product to the service center twice, and each time I was told it was repaired. However, I encounter the same vacuum error again with every use.
My product is under warranty and I have the invoice and all necessary documents. I also contacted customer service, but no solution was offered other than being directed to the service center again.
Since I keep experiencing the same malfunction and the problem has not been permanently resolved, I request a product replacement. I kindly ask for my grievance to be resolved.
Dear Customer, As the Groupe SEB Customer Communication Center, we wanted to contact you regarding the issue you shared on the Şikayetvar.com website. We were unable to reach you using the current contact information provided on the site. We would like to get detailed information about the issue and assist you. You can reach us at the Groupe SEB Customer Communication Center (09:00-18:00). We will assist you as soon as possible. Best regards, Groupe SEB Customer Communication Center
I was called only once, and since I was unreachable, they never got back to me again.
