Pegasus Airlines is constantly experiencing delays. This time, it was a 100-minute delay. Despite passengers' growing frustration, no updates were provided throughout the wait. No official could help us. No explanation was given. Even the flight crew appeared disorganized, adding to the chaos. No on...
On July 10, 2025, I purchased round-trip Pegasus Airlines flights through Booking.com.tr for the dates October 7, 2025 (Istanbul to Zurich) and October 13, 2025 (Zurich to Istanbul). The total amount charged to my credit card was $68.10 USD. Within an hour of booking, I contacted Pegasus Airlines c...
I tried to change my Pegasus Airlines flight through their online system. Everything appeared to work normally — I was shown the price difference, approved the total, and proceeded with the transaction. Despite receiving confirmation that the additional fee was charged not once, but twice, my flight...
I purchased a round-trip domestic flight from Pegasus Airlines, expecting a smooth travel experience. However, during the online check-in process for the return leg of the trip, I encountered an error message stating “passport error.” This is completely illogical for a domestic flight within Turkey,...
Pegasus Airlines seriously let me down. On two separate flights, both my suitcase and my mother’s were damaged. I filed two official complaints — #13219839 and #13156891 — with photos and detailed reports clearly proving the damage. Despite all this, Pegasus continues to ignore our complaints, dragg...
On the evening of June 17, my two sisters and I flew from London to Istanbul Sabiha Gökçen (SAW) with Pegasus Airlines. When purchasing our tickets, I bought one cabin bag allowance, but my sisters didn’t. For the return flight, we decided to purchase another cabin bag for one of them. However, we ...
On July 21, I flew from Istanbul to Hamburg with Pegasus Airlines, flight number PC 1043. When I arrived in Hamburg, I was shocked to find that my luggage never arrived. I waited around the baggage claim area for hours, but it was nowhere to be found. What made the situation worse was that no one a...
On July 9, 2025, at 12:40 PM, I flew with Pegasus Airlines from Sarajevo to Sabiha Gökçen Airport on flight number PT6YDJ. I handed over my baby stroller at the aircraft gate — it was brand new and completely undamaged at the time. However, upon arrival in Istanbul, I was told the stroller had been ...
I am writing to express my deep dissatisfaction with Pegasus Airlines regarding a refund of €209, which I have been waiting for over two months withou...
On flight PC4108 booked via a tour company (group reservation), our 30 kg baggage allowance per person was misused by other group members due to a check-in error. At the airport, we were told only 20 kg remained. Staff kept redirecting me between the counter, sales office, and E-counter without a so...
I’ve been trying to rebook my Pegasus Airlines flight from Basel, Switzerland to Beirut, Lebanon, but the process is completely broken. Every time I reach the payment confirmation step, I get an error message saying “A SYSTEM ERROR,” and the transaction fails. I’ve attempted this several times, acro...
Pegasus Airlines has let us down. The company clearly has no understanding of customer satisfaction. Unfortunately, we are left with limited domestic airline options in Turkey, and Pegasus takes advantage of this, knowing customers have few alternatives. As a result, they act like they don’t care ab...
I would like to file a complaint regarding the inconvenience, distress, and complete lack of effort from Pegasus Airlines to resolve or compensate for the issues experienced during the London Stansted – Izmir Adnan Menderes flight on Sunday, June 29, 2025. Our flight departed from London as schedule...
Hello, my wife and I purchased tickets from Pegasus Airlines for July 7, 2025 (flights PC551 and PC1099), and for the return on July 11, 2025 (flights PC1100 and PC550), traveling from Yerevan to Istanbul, then Istanbul to Madrid, and back. Since our tickets didn’t include checked baggage, we each o...
On July 1st, 2025, I traveled to Cyprus with Pegasus Airlines and rented a car through the Pegasus app by selecting Cyprus Airport as the pick-up location under the “Additional Services” section. I chose one of the several companies they offered and made a five-day reservation. However, when I arriv...
I purchased a ticket with Pegasus Airlines for a journey from Gaziantep to Istanbul. I got to the airport with plenty of time to spare, but even though my flight was still 35 minutes from leaving, I was denied boarding. It was incredibly frustrating that there wasn't a single staff member at the air...
On June 23, 2025, my Pegasus Airlines flight from Barcelona to Istanbul, originally scheduled for 1:55 PM, was canceled and subsequently departed at 1:55 AM the following day. This cancellation notification for our round-trip tickets, purchased via Pegasus online, was only sent via email after we ha...
On June 27, 2025, I traveled on Pegasus Airlines flight PC981 from Istanbul Sabiha Gökçen to Berlin. Before my flight, I checked my luggage at the counter and paid an excess baggage fee. Crucially, I was not given a baggage tag or receipt. When I inquired, the agent simply dismissed me, saying, "get...
My Pegasus Airlines flight PC1091 from Istanbul to Barcelona, scheduled for June 17, 2025, at 10:05 AM, was suddenly delayed to 10:00 PM with only one day's notice. This drastic change disrupted all our plans and caused significant financial and emotional damage. Pegasus stated the reason for the d...
On 11 May, I bought a flight ticket from Pegasus Airlines to travel from Izmir to Istanbul on 27 May. While the 13:10 flight on that day was priced at ₺999, I chose to pay ₺152.69 more for the 11:10 flight because I had early meetings and interviews. However, on the day of the flight, the plane was ...
Pegasus Airlines has announced that for flights to the UK, they will only accept checked baggage starting three hours before departure. We arrived at the airport early to drop off our luggage and access the lounge, but due to Pegasus’s arbitrary procedure, we weren’t allowed to check in or leave our...
Dear Sir/Madam, I am writing to follow up on my application number 13028456, for which I have yet to receive any concrete response. Last year, due to an overbooked flight under PNR number PQ5ACZ, your supervisor at the check-in counter informed my spouse and me—in writing—that: The ticket amount (₺5...
For my upcoming Pegasus Airlines flight with PNR number 11bzxc, I have been unable to complete the check-in process due to an unexplained system error. Even though I entered all my information correctly and the system initially confirmed it, I repeatedly receive an error that prevents me from checki...
Pegasus Airlines is an airline company based in Istanbul, Turkey. The airline regularly serves over 100 locations in Europe, Asia, and Africa. Established in 1989, it has since developed into one of Turkey's top airlines, with a fleet of more than 80 contemporary aircraft. The airline aims to offer reasonably priced air travel while upholding strict safety and customer service standards. Pegasus Airlines provides a variety of amenities to its customers, such as in-flight meals, entertainment, and online booking management. It is also popular for travelers seeking affordable and reliable air travel.
