Pegasus Airlines

On September 13, 2025, I booked a car rental through Pegasus and CarTrawler, reservation number TR850226730, for pick-up at Istanbul Sabiha Gökçen Airport. The reservation was for a Hyundai i20 or similar economy vehicle, and I paid ₺5,122.78 in full with my personal credit card, which is under my o...

On September 11, 2025, I traveled on a connecting route from Ankara to Istanbul with a* and then from Istanbul Sabiha Gökçen to Düsseldorf on Pegasus flight PC1005. I purchased my ticket through a travel agency. While my first flight included a hand luggage allowance, my Pegasus flight apparently di...

On September 17, 2024, at 13:20, I was scheduled to fly with Pegasus from Antalya (AYT) to Istanbul Sabiha Gökçen (SAW). I arrived at Antalya Airport about 40 minutes before departure and went directly to the Pegasus ticket counter and baggage drop. To my shock, I was denied boarding because I had n...

I purchased round-trip Pegasus Airlines tickets from Ankara to Düsseldorf (September 19–23) during the promotional period. I bought tickets for both myself and my 5-year-old child, along with separate Flex packages for each ticket and each leg of the journey, which should have provided cancellation ...

On 24/08/2025, I flew from Antalya to Adana with Pegasus Airlines. I handed over my luggage in good condition at Antalya, but when I arrived in Adana, I received it damaged, open, and missing some of my belongings. I immediately filed a lost property report, and after rechecking, my missing items we...

On September 15, 2025, for my Pegasus flight from Sabiha Gökçen Airport at 07:50 (PNR: 17BJPN), I experienced serious inconvenience due to a gate change. My boarding pass showed gate 408B, but without any announcement, it was changed to 206A. We only noticed the change by chance on the screen, and a...

On my flights dated September 1, 2025 (Sabiha Gökçen – Barcelona) and September 9, 2025 (Barcelona – Sabiha Gökçen), both in Economy Class with Comfort Flex tickets, I additionally purchased the “Fly & Watch” in-flight entertainment package with internet access from Pegasus for an extra fee. However...

On September 7, 2024, during my Pegasus flight PC1025B from Hannover, an extra baggage fee of €50 was charged to my credit card at boarding. I only had one bag and did not have excess items, and I even stated that I could rearrange my bag, wear multiple layers of clothing, or leave some belongings b...

On 07.09.2025, during Pegasus flight PC5305 from Izmir to Düsseldorf, I was charged ₺2,430 by credit card for exceeding my 3-kilogram cabin baggage allowance by only 2 kilograms. The ground staff handling the bags spoke in a disrespectful and condescending manner, which made the experience unpleasan...

On 26.08.2023, I purchased a round-trip Pegasus ticket from Antalya to Diyarbakır (PNR: 12KSNM) and requested the cancellation of only the outbound flight due to my father’s passing. However, when I arrived at the airport, I found out that my return ticket had also been canceled and resold without a...

On August 11, 2025, at Adana Çukurova Airport, despite arriving more than two hours before my Pegasus Airlines flight with reservation number 138RAV, I was told my flight was overbooked and could not find anyone responsible to assist me. I was instead given a connecting flight that took place nearly...

On 13.07.2025, I purchased a ticket from the Pegasus office at Istanbul Sabiha Gökçen Airport for Antalya Airport. About 15 minutes after purchasing the ticket, I canceled it. However, even after two months (today is 31.08.2025), the amount of ₺6010 has not been refunded to my bank card. My PNR code...

On February 8, 2025, I purchased a round-trip ticket from Pegasus Airlines covering Düsseldorf – Istanbul Sabiha Gökçen and Istanbul Sabiha Gökçen – Amsterdam flights, with full payment completed and tickets confirmed. I flew to Istanbul on February 22, but when I checked my return flight on Februar...

The Krakow–Baku flight with Pegasus Airlines is operated via a transfer in Antalya, but only a 1-hour connection time is given. While the flight initially seemed fine, a 90-minute delay on the Krakow–Antalya leg made it impossible to catch the Antalya–Baku flight. The refund should have been made on...

On 18 August 2025, I missed Pegasus flight PC310 from Istanbul Sabiha Gökçen (SAW) to Batumi (BUS), although I was already inside the airport in transit. At 15:14, the official display still showed: Flight PC310 – delayed – Gate 201A. I was waiting at that gate and even have a photo of the screen as...

On the morning of August 19 at Sabiha Gökçen Airport, I experienced a major issue with my Pegasus flight, PNR 13M8M3. During baggage drop-off, although the total weight for three people was calculated together, I was forced to take back two of my suitcases on the grounds of excess weight, and the ba...

On August 16, during flight PC 2380, I noticed that my medium-sized navy-blue suitcase was burst, crushed, and broken when I collected my baggage. Since I could not find any Pegasus staff at the airport, I was unable to report the issue immediately, and therefore no report was filed. I still have my...

On December 16, 2023, I contacted Pegasus customer service by phone to purchase a ticket for a London–Istanbul flight. Between 17:00–18:00, I paid with my credit card for the ticket with PNR number SQ6H4A. However, within two hours, the ticket price was increased from 160 GBP to 832 GBP. I spoke wit...

Pegasus once again did not fail to disappoint with its disruptions and lack of care. Whenever we face issues with other airlines, they truly show us that they value us and always respond, but I am fed up with Pegasus’s indifference. The most recent incident was the last straw. Our flight from Mardin...

On August 4, 2023, during Pegasus flight PC 1882 from Ankara to Cyprus (Ercan), I checked in my luggage at the counter. However, instead of being delivered to Ercan Airport, my bag was mistakenly sent on the Vienna flight without any notification to me and went missing. It was delivered to me at 12:...

I checked in online for my Pegasus flight PC2675 from Ankara Esenboğa Airport on November 8, 2025, at 12:40. The time to enter the gate on my ticket was 12:45 and the time to leave was 13:00. When I asked the right people for the firearm delivery form, they told me they weren't processing it and tha...

I travelled from Stansted London to Sharjah via Istanbul. At Stansted London airport the boarding team offered me to book my cabin bag which I accepted. Flight was delayed around 2 hours at Stansted London airport. I didn’t get one bag at Sharjah airport and I reported it at Sharjah airport Baggage ...

I experienced a delay of over 8 hours on my international flight with Pegasus, which took place at night. Due to this delay, I arrived late at my hotel, my work was negatively impacted, and I incurred an unnecessary hotel expense for one night. Despite submitting a compensation claim, I have not rec...