Pegasus Airlines

10100
(100 reviews)
Write a Complaint
661 Complaints
Pegasus Airlines
10100
(100 reviews)
Write a Complaint

Pegasus/CarTrawler Refunded Only ₺275 After Canceling ₺5,122.78 Car Rental Reservation

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Hande
September 17, 2025 6:06 pm
43
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1
Kadir is completely dissatisfied with the result

Pegasus Staff Wrongfully Charged Me €52 for Hand Luggage on Flight PC1005

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Kadir
September 17, 2025 2:11 pm
46
1
Ayşe is completely dissatisfied with the result

Pegasus Denied Boarding for AYT–SAW Flight and Forced Me to Pay ₺1,526 for a New Ticket

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Ayşe
September 17, 2025 1:56 pm
49
1
Engin is completely dissatisfied with the result

Unfair Charge by Pegasus Airlines for Cancellation of FLEX-added Ticket

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Engin
September 17, 2025 11:54 am
61

Pegasus Airlines Damaged My Luggage and Lost My Items

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Can
September 15, 2025 10:43 am
57

Pegasus Changed Gate Without Announcement and Caused Me to Miss My Flight

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Tuba
September 15, 2025 9:49 am
44
1
Aylin is completely dissatisfied with the result

Pegasus Airlines Failed to Provide Purchased In-Flight Service

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Aylin
September 10, 2025 12:47 pm
58

Pegasus Charged Me Extra Baggage Fee on My Hannover Flight

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Hande
September 08, 2025 3:34 am
51
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Ege is completely dissatisfied with the result

Pegasus Charged Me for Overweight Cabin Baggage on My Flight

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Ege
September 07, 2025 7:48 pm
66

Pegasus Canceled My Return Flight After I Requested Only Outbound Refund

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Ridvan
September 05, 2025 1:03 pm
96
1
Ömür is completely dissatisfied with the result

Pegasus Overbooked My Flight and Made Me Wait 10 Hours

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Ömür
September 02, 2025 6:26 pm
59
1
Aylin is completely dissatisfied with the result

I Have Not Received My Refund From Pegasus

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Aylin
August 31, 2025 9:47 pm
110

Pegasus Canceled My Return Ticket After Payment and Made Me Pay Double

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Sadettin
August 28, 2025 4:27 pm
61

Pegasus Airlines Flight Delay and Connecting Flight Issue

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Asli
August 26, 2025 9:51 pm
44

Missed Pegasus Flight PC310 18 Aug 2025 Due to Last-minute Gate Change

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Ina
August 19, 2025 3:41 pm
57
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Pegasus Denied Me Boarding With My Baby After Baggage Problem

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Mizgin
August 19, 2025 12:18 pm
58
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Arif is completely dissatisfied with the result

Pegasus Damaged My Suitcase During Flight - I Want Compensation

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Arif
August 16, 2025 8:47 pm
52
Pegasus Damaged My Suitcase During Flight - I Want Compensation
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My Pegasus Airlines Ticket Price Increased Unfairly

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Kemal
August 16, 2025 3:27 pm
60

Pegasus Airline's Flight Delay Caused My Sick Father to Suffer

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Zeynep
August 15, 2025 1:25 pm
70
1
Murat is completely dissatisfied with the result

Pegasus Sent My Luggage to the Wrong Country and Caused Extra Costs

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Murat
August 12, 2025 7:25 pm
61
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Emre is completely dissatisfied with the result

Pegasus Did Not Let Me Board My Flight Despite Being on Time

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Emre
August 11, 2025 2:23 pm
59
1
Muhammad is completely dissatisfied with the result

No Reply From Pegasus Airlines Baggage Lost and Found Team At Sharjah

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Muhammad
August 04, 2025 2:25 pm
99
1
Hasan is completely dissatisfied with the result

Compensation Claim Unresolved and Ignored By Pegasus Airlines

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Hasan
August 04, 2025 10:43 am
64

Frequently Asked Questions (FAQ)

How do I claim Lost baggage from Pegasus Airlines?
To claim lost baggage from Pegasus Airlines, upon realizing that you are missing a piece, locate the baggage desk, immediately inform the agent about your missing bag and file a missing baggage report. Ask the agent what the airline will cover and your rights in this phase. To follow up, track the status of your lost baggage on the Pegasus Airlines website or call their call center for assistance.
Can I get a full refund from Pegasus Airlines?
When the time left before your flight's departure diminishes, so does the time left to file a refund claim or reissue. The company specifies the period, and the refund amount under Passenger Rights declared on their official website. Purchases done directly from Pegasus Airlines' official website are the primary condition for cancellation at no cost and a full refund.
How do I get Pegasus compensation for delayed flights?
The compensation a passenger may receive will depend on the circumstances of the delay. Keep in mind that force majeure situations are not eligible for compensation. The main valid reason might be if passengers don't get cancelation or delay notifications on time or if no alternative routes depart. The compensation amount is calculated based on the distance of the flight and whether it is domestic or international. Therefore, they should refer to the airline's compensation policies.
Can I reschedule a Pegasus Airlines flight?
You can reschedule a Pegasus Airlines flight. If you booked through flypgs.com, use Manage My Booking to make changes. For call center or agent bookings, call customer service. Changing a flight usually costs the full booking value. Discounted fares may not be eligible for a change form. Check the 'Reservation Changes and Ticket Cancellation' section for more details.
How do I contact Pegasus Airlines from the US?
Pegasus Customer Service will be available at 1 (888) 228 1212 or +90 850 250 67 77. For the contact information of other customer services in other countries, visit https://www.flypgs.com/en/contact/call-center.

About Pegasus Airlines

Pegasus Airlines is an airline company based in Istanbul, Turkey. The airline regularly serves over 100 locations in Europe, Asia, and Africa. Established in 1989, it has since developed into one of Turkey's top airlines, with a fleet of more than 80 contemporary aircraft. The airline aims to offer reasonably priced air travel while upholding strict safety and customer service standards. Pegasus Airlines provides a variety of amenities to its customers, such as in-flight meals, entertainment, and online booking management. It is also popular for travelers seeking affordable and reliable air travel.