On July 9, 2025, at 12:40 PM, I flew with Pegasus Airlines from Sarajevo to Sabiha Gökçen Airport on flight number PT6YDJ. I handed over my baby stroller at the aircraft gate — it was brand new and completely undamaged at the time. However, upon arrival in Istanbul, I was told the stroller had been left behind in Sarajevo. This caused serious inconvenience at the airport, as I was left to manage my baby without it.
A week later, they delivered only the bottom half of the stroller — and it arrived damaged. Pegasus has refused to take any responsibility for the damage. The stroller, which I paid a significant amount for, is now unusable, and the car seat attachment is still missing. Despite reaching out, there has been no resolution, apology, or compensation.
This experience has been deeply frustrating and unacceptable. I endured an awful travel experience, and Pegasus has failed to meet even basic expectations of care and accountability. I will be pursuing legal action to recover my losses. As far as I’m concerned, I will never travel with Pegasus again. Their negligence has cost me my time, money, and peace of mind.
I traveled on a Pegasus Airlines flight from Ankara to Istanbul on 25.03.2024 at 08:30. We had informed and handed over our baby stroller to the staff to collect before the transfer. However, our Nuna brand stroller was thrown onto the ground during landing, breaking its front wheel, and returned to...
On the morning of July 14, 2024, we boarded Pegasus flight PC1221 from Istanbul Sabiha Gökçen to Rome. We checked in two pieces of luggage and handed over our baby stroller to the host with the flight information card securely attached. Upon landing in Rome, the hostess informed us that they wouldn'...
On January 18, 2025, during my Sarajevo-Istanbul flight with Pegasus Airlines, my suitcase was completely ruined beyond use. I reported it at the airport, filled out a damage form, and Pegasus provided a new suitcase as compensation. I thought the issue was resolved—but it was short-lived. On Janua...
About a month ago, I flew with Pegasus Airlines and lost my baby stroller due to their staff's mistake. They didn't provide me with a baggage tag or any form of documentation when I checked in the stroller. Now, they're telling me they can't do anything because there's no baggage tag. This is incred...
On 24/08/2025, I flew from Antalya to Adana with Pegasus Airlines. I handed over my luggage in good condition at Antalya, but when I arrived in Adana, I received it damaged, open, and missing some of my belongings. I immediately filed a lost property report, and after rechecking, my missing items we...
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