On December 21, 2025, I experienced a serious issue while trying to transfer approximately 113,000 USDT from my Trust Wallet account to my Binance global account. After completing the transaction, the funds left my Trust Wallet, but they never appeared in my Binance account.
Afterward, I received a notification claiming that an “AML check” was required and that, in order to complete the transaction, I needed to pay an additional 5,624 USDT. I was even asked to make this payment via bank transfer (IBAN). Since requesting extra money from a user for an AML check is neither standard nor legally acceptable, I refused to send this amount. During this process, I was also asked to provide identity verification.
When I contacted Trust Wallet live support, they were unable to provide clear or satisfactory information about the situation. The fact that such a large balance has gone missing and that I have received no concrete guidance has caused me significant distress.
As a user residing in Turkey, I request that the 113,000 USDT missing from my transfer via Trust Wallet be located and returned to me. I also demand that a detailed fraud investigation be conducted regarding my account and this suspicious AML payment request, and that the results be provided to me in writing.
On 04.07.2025, I made a transfer of 36,308.32 USDT from Binance Global to Trust Wallet. Although the transaction appears to have been successfully completed, the amount does not show up in my wallet and my funds are effectively missing. I contacted Trust Wallet regarding this serious issue, but I ha...
On 18.08.2025, I attempted to transfer 7056 USDT from my Trust Wallet to my Binance account. However, the transfer failed, and I received a notice that the transaction was flagged as suspicious and my balance was blocked. Shortly after, I began receiving calls from individuals using Swiss phone numb...
I transferred 2,200 USDT from my Binance account to my Trust Wallet. However, when I checked the wallet the next morning, the funds were missing. I have no idea where the money went, and I cannot find anyone to contact for assistance. This is incredibly frustrating and unacceptable, especially for ...
On September 11, 2025, I withdrew my balance of 37,333.28 USDT from trade.digitalexchange.info to the Trust Wallet mobile app. However, after the transaction, my balance appeared as zero, and it was unclear where the funds had gone. In addition, a block was placed on my account during the USDT trans...
I had not accessed my Trust Wallet account for a long time. The last time I checked, I had several BNB tokens stored safely inside. However, on the day I logged in to check my wallet balance, I was shocked to find that my entire balance was missing and showing as zero. After reviewing the transactio...
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