On July 1st, 2025, I traveled to Cyprus with Pegasus Airlines and rented a car through the Pegasus app by selecting Cyprus Airport as the pick-up location under the “Additional Services” section. I chose one of the several companies they offered and made a five-day reservation. However, when I arrived in Cyprus, there was no representative from the car rental company or shuttle service at the designated pick-up point. When I contacted Pegasus to report the issue, I was informed that the car rental company was located on the Greek side of the island. Naturally, since I couldn’t access the vehicle, I requested a reservation cancellation. However, they refused to take responsibility for the faulty service they provided, stating, “We cannot intervene,” and offered no assistance. I was unable to pick up the car I reserved, and they did not refund my payment. Therefore, I am filing a complaint against Pegasus.
I rented a car through the Pegasus app, and the payment was successfully processed. However, I never received a confirmation message. When I contacted Pegasus, they claimed no responsibility and directed me to the car rental company’s contact number. Upon calling, I was told there was no reservation...
On January 29, 2025, my flight from Izmir to Lisbon with Pegasus Airlines was suddenly canceled. They rescheduled the flight for January 30, but by then, my hotel reservations were already booked based on the original flight date, leaving me stranded and financially impacted. I tried to contact Peg...
I reserved a rental car through the Pegasus Airlines mobile app using Car Trawler, but when I got at the airport, I was unable to contact the rental business, Right Cars. Pegasus Airlines said they could only offer me an email address and left me stranded in the airport. Car Trawler customer care al...
Hello. I purchased a ticket for my planned flight from Pegasus Airlines in May. I had flights scheduled for June 6 from Tbilisi to Ankara and June 13 from Istanbul to Tbilisi. Despite requesting my Istanbul departure flight to be redirected to Ankara, the Customer Representative ignored my request a...
On April 23, 2025, my Pegasus flight from Tehran to Ankara was delayed for 10 hours due to a technical issue. As a direct result of this delay, I missed my 14:00 AJet flight from Ankara to Izmir. Upon arrival, I approached Pegasus staff to explain the situation and seek assistance—but I was met with...
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