On the night of September 16, 2026, I wanted to purchase a large White Gardenia candle through the Bath & Body Works mob...ile app. I paid using Garanti Pay, but because I thought the payment had not been approved due to a system issue, I paid for the same product three times in a row, creating three s
I placed an order on Bath & Body Works’ official website last week, and it was delivered today. The 236 ml Platinum body... spray included in my order has a defective spray nozzle. The sprayer does not work, so the product will not spray. There are no issues with the other body sprays in the same order
The body spray I ordered online from Bath & Body Works was delivered to me by courier today. However, when I opened the ...package, I found that the product had leaked inside the box. Part of the bottle had leaked, leaving me with less product, and the inside of the box was completely covered in the sp
I bought five or six Bath & Body Works wall plug-in air fresheners for my home. The fragrance refills are sold separatel...y from the plug-in devices. I really liked them when I first started using them and was very satisfied. The scent filled the entire room and was very noticeable. However, after two
I selected store pickup for the large Lavender Bergamot candle I purchased at a discounted price as part of my Bath & Bo...dy Works order number 558XL4663X. My order arrived at the store on August 11, 2026, but I was out of town and could not pick it up within the designated pickup period. On August 18
On May 23, 2026, I placed order number 349MV6973A on Bath & Body Works through Shaya Mağazacılık for a total of 3,798 TL..., paid via my Garanti Bank credit card. After my order was handed over to Sürat Kargo, the package was lost by the courier company and my products never reached me. Despite this,
On July 16, I purchased a candle from Bath & Body Works' official website. Upon receiving the item, I noticed that the c...andle was completely missing its wicks, making it defective. I reported the issue to Bath & Body Works via email on July 22. On July 23, they sent me a single email stating that m
I placed an order for Warm Vanilla Sugar body lotion through the Bath & Body Works app, but the product delivered to me ...turned out to be a tester unit. The item bears a "TRY me" sticker, the cap was open, and there was dried product accumulated around the cap. In other words, they sent me a used or
My six-candle order, number 467FF7718F, which I purchased from the Bath & Body Works website, was delivered on June 30, ...2026. However, when I opened the box, I discovered that one of the candles was broken. The glass was completely shattered. I immediately reported the issue to the company by email
On June 18, 2026, at 5:33 PM, we purchased a body lotion called "Gingham Fresh Ultima" from the Bath & Body Works store ...at City’s Mall in Nişantaşı for my daughter. Since there was no tester available in the store, the staff told us that we could simply open the cap and smell the product. When I got
I am a customer who visits the Bath & Body Works store at Nişantaşı Mall in Istanbul almost every week, and I have been ...seriously dissatisfied with the attitude of the store employees for quite some time. The staff are generally extremely unhelpful, provide inadequate information about the products,
I placed an order on the Bath & Body Works website on May 26, 2026, and it was delivered to me on June 3, 2026. The body... spray included in my order had a pump that did not work. I contacted customer service about the issue, and they asked me to send a video showing that the product was defective. A
Today, we purchased three body sprays from the Bath & Body Works Akasya store. There was a "Buy 3, Pay for 2" promotion ...in the store, and we paid a total of $78 at checkout after taking advantage of the promotion. When I got home and checked the company's website, I saw that the same products were b
I am filing a complaint because multiple body creams I purchased from Bath & Body Works at the Ankamall store were spoil...ed. The products have already ended up in the trash. As can also be seen in the video I uploaded to Şikayetvar, the creams have an abnormal appearance and texture. They were alread
I purchased Dark Kiss body cream from the official Bath & Body Works website. The product was delivered on May 9, 2026. ...When the cream arrived, it had no seal or protective packaging, and the lid was already open. When I tried the product, I noticed that its texture was lumpy and that it left a noti
I placed order number 621IR9429 through the Bath & Body Works mobile app on April 30, 2026. Because the large candle in ...my order was completely shattered during shipping, I refused to accept the package. I followed the company's previous instructions, which stated, "Our candles go through a long jou
My Bath & Body Works online order, number 125QR1771O, was returned without ever being delivered to me because it was rep...ortedly damaged during shipping. This situation was completely outside of my control, yet unfortunately, I have been the one left to deal with the consequences. Rather than request
Today at 4:57 PM, I placed an order through the official Bath & Body Works website, order number 478EG9817D, for two bod...y sprays. During the payment process, the same amount was charged to my card twice, and the two separate charges appeared as two different pending transactions on my account. As s
I placed two online orders from Bath & Body Works within a short period of time, and I experienced a similar issue with ...both orders. In my order dated December 4, 2025, with order number 983IA7524M, the body cream I purchased arrived with product residue on the cap and cream accumulated around the o
I purchased multiple products as part of a promotion through the official Bath & Body Works website. Although my order h...as shown as shipped since March 12, the products were never delivered to me. During this process, I called customer service three times. During my first two calls, I was told that
I recently purchased two body mists from Bath & Body Works, but unfortunately, one of them caused a severe allergic reac...tion on my skin wherever I applied it. I reached out to their customer service, expecting a solution that would address my issue without hassle. However, instead of focusing on a p
""It took a long time, but thank you.""
I have been a loyal customer of Bath & Body Works for years, always satisfied with their products—until now. Recently, I... purchased four large candles, one of the most expensive items in their collection. To my disappointment, two of them arrived shattered despite supposedly "protected" packaging. Si
I don't understand if Bath & Body Works is sending products that aren't sold in-store or left in the warehouse for onlin...e orders. Every time I order online, the packaging arrives damaged. I purchase these items for my collection, and even if they were for normal use, it’s really frustrating that suc
