I tried to change my Pegasus Airlines flight through their online system. Everything appeared to work normally — I was shown the price difference, approved the total, and proceeded with the transaction. Despite receiving confirmation that the additional fee was charged not once, but twice, my flight was never updated.
I called Pegasus customer service and spoke with two different representatives at different times. Both told me there was no known issue in the system, yet neither could process the flight change manually either. This makes no sense. If there's no technical error, then why is the change not going through even on their end?
I’ve attached screenshots showing the error I received after payment. This situation is extremely frustrating. I paid the required amount twice, and still, my flight remains unchanged. Pegasus must resolve this immediately and either update my booking as requested or fully refund both extra charges. I expect someone to contact me directly and fix this problem without further delays.
I purchased two tickets from Pegasus Airlines. The first ticket was successfully issued, and the payment was processed. However, the second ticket was not issued, yet the payment was deducted from my account. In other words, I was charged twice for the same ticket. I canceled the first ticket, and i...
I contacted Pegasus customer service to change my Ankara-Stockholm flight (October 4 - October 10) to Oslo-Ankara. I paid an extra fee to make the change, but when I checked the ticket, the representative had mistakenly booked me a flight from Istanbul to Oslo and back to Oslo. I’ve called several t...
For my upcoming Pegasus Airlines flight with PNR number 11bzxc, I have been unable to complete the check-in process due to an unexplained system error. Even though I entered all my information correctly and the system initially confirmed it, I repeatedly receive an error that prevents me from checki...
I’ve been trying to rebook my Pegasus Airlines flight from Basel, Switzerland to Beirut, Lebanon, but the process is completely broken. Every time I reach the payment confirmation step, I get an error message saying “A SYSTEM ERROR,” and the transaction fails. I’ve attempted this several times, acro...
I had a ticket with Pegasus for the Sabiha Gökçen - Cologne flight on 4 September 2024, Wednesday at 09:45. On the evening of 2 September, around 19:45, I logged into the Pegasus application to change my ticket. After Pegasus charged my Revolut card through the application, the application returned ...
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