I Did Not Receive Full Compensation for My Cancelled Pegasus Flight

Pegasus Airlines has let us down. The company clearly has no understanding of customer satisfaction. Unfortunately, we are left with limited domestic airline options in Turkey, and Pegasus takes advantage of this, knowing customers have few alternatives. As a result, they act like they don’t care about passengers at all. On March 9, 2025, our 06:15 "Ankara–Istanbul" flight (PNR: AAGY6D) was cancelled less than two hours before departure (approximately 1 hour and 50 minutes prior), and we were informed via SMS that it was cancelled due to "operational reasons." When we called Pegasus customer service, they said they didn’t even know the operational reason (which strongly suggests there was no real reason—most likely, the flight wasn’t full, and they just didn’t care that people had schedules to keep). They simply told us the flight was cancelled. According to Pegasus’s own Passenger Rights policy (which you can check on their website – see Table 3: Compensation Chart), for domestic flight cancellations not caused by extraordinary circumstances, each passenger is entitled to €100 in compensation. When we requested this compensation, the company kept us waiting for about a month to “evaluate” the claim. A major airline supposedly couldn't process a compensation clearly listed on their own website within a reasonable time. Eventually, they asked for our bank details and transferred the money. But when we checked our account, only €84.04 had been deposited—€15.96 was deducted as a SWIFT fee. When we emailed customer service again, they simply told us to “ask the bank.” We contacted the bank, who said the transfer was made with the SWIFT fee set as ‘to be paid by recipient.’ We sent two more emails explaining the situation and requesting a correction, but we received no reply whatsoever. So no, Pegasus did not pay me the full €100 compensation. Not only did they cause inconvenience and stress by cancelling our flight at the last minute, they also underpaid the compensation—and took three months to do so. If you want to avoid frustration and being stranded, I strongly advise against flying with Pegasus.