On June 23, 2025, my Pegasus Airlines flight from Barcelona to Istanbul, originally scheduled for 1:55 PM, was canceled and subsequently departed at 1:55 AM the following day. This cancellation notification for our round-trip tickets, purchased via Pegasus online, was only sent via email after we had already landed in Barcelona.
Due to our reservations being made months in advance, this significant delay caused substantial hardship. It resulted in unforeseen additional accommodation costs, forced us to return to work the next morning severely sleep-deprived, incurred various extra expenses on the day of the delay, and subjected us to nearly 10 hours of waiting at the airport with children. Our compensation claims (application numbers 13087006 and 13033692) have been rejected with vague excuses such as "flight safety" and "unforeseen circumstances," which are dismissive and legally unfounded given the lack of proper notification. The simplicity and baselessness of Pegasus's response, coupled with the absence of accountability, is a clear and deeply frustrating indicator of the brand's lack of corporate responsibility. I demand full compensation for all incurred costs and damages resulting from this unacceptable delay.
My Pegasus Airlines flight PC1091 from Istanbul to Barcelona, scheduled for June 17, 2025, at 10:05 AM, was suddenly delayed to 10:00 PM with only one day's notice. This drastic change disrupted all our plans and caused significant financial and emotional damage. Pegasus stated the reason for the d...
On November 9, 2025, I experienced a serious inconvenience during my Pegasus flights from Prague to Istanbul and then from Istanbul to Gaziantep. My Istanbul–Gaziantep flight was rescheduled from 20:15 to 19:55 without any notification. Even though I had purchased both flights together as a connecte...
On April 23, 2025, my Pegasus flight from Tehran to Ankara was delayed for 10 hours due to a technical issue. As a direct result of this delay, I missed my 14:00 AJet flight from Ankara to Izmir. Upon arrival, I approached Pegasus staff to explain the situation and seek assistance—but I was met with...
Between October 2 and 7, 2025, I experienced a major inconvenience on Pegasus Airlines flight PC from Hamburg to Istanbul. The flight was scheduled to depart at 3:20 PM, but due to bad weather in Istanbul, passengers were kept waiting inside the plane in Hamburg for about two hours. After takeoff, w...
On January 29, 2025, my flight from Izmir to Lisbon with Pegasus Airlines was suddenly canceled. They rescheduled the flight for January 30, but by then, my hotel reservations were already booked based on the original flight date, leaving me stranded and financially impacted. I tried to contact Peg...
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