I purchased a Jeddah–Istanbul flight ticket scheduled for March 24 at 09:20 via the Pegasus mobile application on Apple ...and later made a change to this ticket through the same channel. After the change, Pegasus confirmed that my ticket was active and valid. However, when I arrived at Jeddah Airport,
On March 19, after a Pegasus flight to Frankfurt, I noticed upon receiving my luggage that my suitcases were severely da...maged and that some of my belongings were missing. Due to the damage to my luggage and the stolen items, I suffered a financial loss estimated between $652 and $787. I immediately
On 01.03.2026, I purchased a ticket from Pegasus Airlines for the Trabzon–Çukurova flight dated 24.03.2026 with PNR code... 1RRPN5, and I also paid an additional fee to receive SMS notifications. However, I did not receive any SMS notification regarding this reservation. When we called customer service
I would like to report an issue I experienced on Pegasus Airlines’ London–Izmir flight on March 4, 2026. Despite the lon...g flight duration and the extended time spent at the airport, I learned that passengers are not provided with free water on international flights, and that water is only available
On March 23, 2026, during my Pegasus Airlines flight from Sabiha Gökçen (SAW) to Zurich (ZRH) under booking reference 1T...7BPQ, I was unfairly charged for baggage at the gate despite having unused baggage allowance included in my ticket. My ticket clearly included 20 kg of checked baggage, a 10 kg ca
On 20.07.2026 I flew with Pegasus Airlines on flight PC1151 from Sabiha Gökçen (SAW) to Nice, and my checked luggage nev...er arrived at Nice. After waiting for hours and repeatedly trying to reach Pegasus customer support without any success, I had to research the process on my own and discovered that
On my March 9, 2026 flight (PC1251) from Istanbul to Amsterdam, I was forced to pay an unfair additional baggage fee due... to issues with Pegasus’s airport kiosk and staff. Even though I purchased my ticket and baggage allowance through ETS, the kiosk did not recognize my baggage allowance and would n
On March 14, 2026, at around 4:15 p.m., while I was paying an excess baggage fee at the Pegasus counter at Sabiha Gökçen... Airport, the POS device gave an error during the transaction. Despite that, $27 was still charged to my account. I immediately informed the Pegasus staff at the counter, but I was
I purchased a baggage allowance for Pegasus flight PC351 on February 27, 2026, but due to an error in their system, my b...aggage allowance did not appear in my reservation. I spent hours over two days dealing with customer service, and in the end they told me that I needed to purchase the baggage allo
Our Pegasus Airlines flight PC979 from Sabiha Gökçen to Berlin on February 5, 2026, was diverted to Hannover Airport due... to bad weather instead of landing in Berlin. Although the pilot and cabin crew announced during the flight that Pegasus staff would assist us, there were no Pegasus representativ
My Pegasus flight PC3517 from Elazığ to Antalya on January 23, 2026, was canceled by Pegasus due to “operational reasons....” After receiving an SMS notification at 04:35 AM on January 23, 2026, I completed the ticket cancellation process as instructed. However, despite a significant amount of time p
On 22 February 2026, I travelled on Pegasus flight PC 630 from Istanbul Sabiha Gökçen Airport to Sharm El Sheikh, schedu...led at 11:40. Although the airline ticket was not purchased by me, Pegasus employees acted on the assumption that I had personally bought the ticket and was fully aware of all rela
On January 15, 2026, at 8:40 PM, I had a Pegasus Airlines flight from Konya Airport to Istanbul Sabiha Gökçen Airport wi...th PNR code 1Y3LDP. I arrived at the airport two hours before the scheduled departure time. Even though passengers were still boarding the plane and the stairs were still in place,
I travelled with Pegasus Airlines under PNR 13H2Z7 on flights PC389 from Moscow Vnukovo to Istanbul Sabiha Gökçen on 26 ...August 2025 and PC261 from Istanbul Sabiha Gökçen to Podgorica on 27 August 2025, with three adult passengers on this booking. During this journey, my checked baggage was damaged.
I purchased a ticket for the February 11, 2026 SAW–RTM flight with Pegasus using PNR number 1LPBN8, redeeming a total of... 29,760 BolPoints. Later, I decided to cancel the flight myself. When I called customer service, I was told that the ticket could not be changed over the phone, but it could be ca
On February 11, 2026, I was booked on a Pegasus Airlines flight from İzmir to Sharm with PNR code 1FWUV4, boarding group... C, number 57, scheduled to depart at 10:30 AM. At the airport, I was clearly informed that I did not have cabin baggage allowance and that my ticket only included checked baggage
After my PC1894 Gaziantep–Ercan flight on January 30, 2026, I noticed that the zipper on my suitcase was broken when I c...ollected my baggage. There was no such issue before the flight, but after the flight the zipper became unusable, making it impossible to open and close the suitcase normally. I imm
On 26.01.2026 at 18:20, I travelled with Pegasus Airlines from Istanbul Sabiha Gökçen Airport to Izmir Adnan Menderes Ai...rport, seated in 22F. As a precaution against loss, I photographed the tag of the baggage I checked in before handing it over. At the end of my journey, when I collected my suitcas
I experienced serious inconvenience during my Pegasus Airlines journey on November 28, 2025, which was scheduled as a Ko...nya – Sabiha Gökçen – Edremit connecting trip. Because flight PC2703, which was supposed to depart from Konya at 09:50, was delayed by approximately three hours, I missed my connec
I purchased an airline ticket from Pegasus Airlines. When I arrived at the airport, my baggage was checked, and my ticke...t was issued, but then I was told that the flight had been canceled just 1.5 hours before departure. Without even offering an apology, they directed us to the customer service desk
I traveled with Pegasus Airlines on January 28 on the Vienna–Ankara Esenboğa flight (PC1674). I am currently in Ankara, ...but my luggage was left behind in Vienna and has not been delivered to me for three days. In my missing bag are not only personal belongings but also my child’s medications and for
On 28.01.2026 at Düsseldorf Airport, at boarding gate C54 for my Pegasus flight, I had a very upsetting experience with ...one of your employees. During the boarding process, the staff member made an insulting statement, saying “If dogs could pray, it would rain bones.” I found this remark extremely di
On January 5, 2026, I traveled with my family of three on Pegasus Airlines from Casablanca to İzmir with a connection vi...a Sabiha Gökçen Airport. Our flight with ticket number L189RD was scheduled to depart at 1:45 AM, but it took off about 50 minutes late at 2:30 AM. Upon landing at Sabiha Gökçen A
