On November 4, 2025, at 16:12, I experienced a serious issue at the Pegasus ticket sales and baggage drop counter at Ercan Airport in Cyprus. During my ticket process, I was given a specific time to check in my luggage and was told to return at that time. However, when I returned, I was told I had t...
On October 27, 2025, we experienced a serious inconvenience on Pegasus flight PC1046 from Hamburg to Istanbul (PNR: 15PXAL, seats: 22E, 22D, 22F). Due to adverse weather conditions, we were on board for a total of nine hours. During this time, passengers were not provided with any water or food. The...
"Problem is solved. Thank You."
On December 16, 2025, my flights PC1136 (ORY–SAW) and PC2204 (SAW–ADB) were canceled by Pegasus after the connection between the flights was cut off. However, I can see that new tickets for the same routes, airports, and similar departure times are currently available for sale at significantly highe...
"Thank you"
On October 29, 2025, I traveled with Pegasus Airlines from Gaziantep to Zurich Airport via Sabiha Gökçen on flight PC2403. The flight departed Gaziantep at 9:50 AM, landed in Sabiha Gökçen at 11:35 AM, departed again at 12:45 PM, and arrived at Zurich Airport at 1:50 PM. Upon arrival, I realized tha...
Between October 2 and 7, 2025, I experienced a major inconvenience on Pegasus Airlines flight PC from Hamburg to Istanbul. The flight was scheduled to depart at 3:20 PM, but due to bad weather in Istanbul, passengers were kept waiting inside the plane in Hamburg for about two hours. After takeoff, w...
On October 29, 2025, my spouse, our 3-year-old child, and I traveled from Egypt to Istanbul via Antalya on Pegasus flight PC2011. Our flight was delayed by one hour, which caused us to arrive late at Antalya Airport. Since our plane landed at the domestic terminal, we first had to transfer to the in...
On September 23, 2025, during Pegasus Airlines flight PC1091 from Sabiha Gökçen to Barcelona, I was not assigned the seat I had previously purchased. Because the aircraft model was changed at the last minute, I was unable to sit in the seat I paid for. I have experienced a similar issue before, and ...
On October 26, 2025, I traveled with Pegasus Airlines on flight PC332 from Budapest to Sabiha Gökçen Airport. After collecting my luggage and arriving at ISG Hotel, I noticed that my bag had a large tear on it. The zipper was completely closed, yet the fabric was badly ripped. My bag was in perfect ...
On October 26, 2025, I purchased a ticket through your Pegasus app for the flight from Izmir ADB to SAW with PNR number 1dfqrq. While waiting in line to board, an employee named S**** Ö* with ID number 17360, along with a female employee with ID number 25374 who completely refused to give her name, ...
On Wednesday, October 22, during my international flight from Istanbul to Batumi with Pegasus Airlines, I purchased tickets and extra baggage allowance for both myself and my daughter (PNR: 14GV2Z). However, my daughter was not allowed to board because her ID lacked a photo, and she had to stay in T...
I arrived at Gaziantep Airport on September 28th for my scheduled flight. Approximately one hour before departure, I visited the Pegasus sales office to inquire about the possibility of postponing my ticket to the following morning. The authorized personnel confirmed that this option was available, ...
On August 23, 2025, during Pegasus flights PC601 and connecting flight PC4050, my suitcase was severely damaged at Kayseri Airport. The handle and wheels were broken, a part of it came off completely along with the grip area, and the suitcase became unusable. A report was filed at the airport, and I...
My family and I had a terrible experience on our Pegasus Airlines flight to Turkey on October 10. A very aggressive and rude man was sitting next to us and our four young children, frightening them so much that they were in tears. Several passengers had to complain about his behavior, as he was maki...
My son, Sayed Daoud Z***, born on 29.11.1994, and I booked our tickets through Kiwi.com to travel from Copenhagen Airport to Afghanistan. We were scheduled to fly with Pegasus Airlines, flight PC1074 from Copenhagen to Istanbul, then from Istanbul to Sharjah/Dubai on flight PC746 on 30.09.25, and fr...
On October 4, 2025, at 5:28 p.m., I purchased a 20 kg additional baggage allowance for my Pegasus flight (Basel – Istanbul Sabiha Gökçen) scheduled for October 7, 2025, at 6:05 p.m. The purchase was made under booking number 385128146, for a discounted price of ₺591.60 (originally ₺946, with a 40% d...
On October 5, 2025, during my Pegasus Airlines flight from Dalaman to Sabiha Gökçen, I was charged an unfair additional fee for my cabin-size suitcase. Just one day earlier, on October 4, I had flown the same route in reverse (Sabiha Gökçen to Dalaman) with the exact same suitcase and had no issues ...
On October 5, 2025, I tried to use the Pegasus Airlines online check-in system for my 7:15 a.m. Sabiha Gökçen – Antalya flight (PNR: 1BZJE3). However, every time I clicked “Continue,” the system froze and the process would not complete. I also tried using different devices and browsers, but the same...
During our Ankara–Nicosia and Nicosia–Ankara flights with Pegasus Airlines, my suitcase was damaged, yet our claim was rejected despite submitting a formal report. On our first flight to Nicosia, one of the suitcase wheels was broken, which we photographed and reported at Ercan Airport. During the r...
On May 29, 2025, during my trip with Pegasus Airlines from Istanbul Sabiha Gökçen Airport to Tirana, Albania, I experienced serious problems on both t...
On September 28, 2025, we experienced a serious issue on the Cologne–Izmir flight with an Ankara connection that we purchased from Pegasus Airlines for my daughter (PNR: 187TKV). Because there were no staff at the Pegasus desk at Cologne Airport, there was a four-minute delay at baggage drop and her...
We waited in line for a full hour with our 2-year-old child during check-in with Pegasus Airlines, the company that names its planes after our children. My child cried in line for an hour. There were also many other family with small babies in line. When I approached the attendant and requested prio...
On my Pegasus flight from Istanbul Sabiha Gökçen to Malatya with PNR number 1A6JLF for three passengers, my suitcase was lost and has still not been delivered even after three days. Inside my suitcase were the keys to my home, my clothes, and gifts. Since I do not have my keys, I cannot return home ...
On 22/07/2025, I purchased 4 tickets from Pegasus for the Ankara–Istanbul flight. Since it would be my children’s first time flying, we specifically wanted to travel at a bright hour, so I paid about ₺900 extra per person to choose the 19:00 flight. However, our flight was delayed, and we were trans...
Pegasus Airlines is an airline company based in Istanbul, Turkey. The airline regularly serves over 100 locations in Europe, Asia, and Africa. Established in 1989, it has since developed into one of Turkey's top airlines, with a fleet of more than 80 contemporary aircraft. The airline aims to offer reasonably priced air travel while upholding strict safety and customer service standards. Pegasus Airlines provides a variety of amenities to its customers, such as in-flight meals, entertainment, and online booking management. It is also popular for travelers seeking affordable and reliable air travel.