I purchased a round-trip domestic flight from Pegasus Airlines, expecting a smooth travel experience. However, during the online check-in process for the return leg of the trip, I encountered an error message stating “passport error.” This is completely illogical for a domestic flight within Turkey, where passport information is not required at all.
In an attempt to resolve the issue, I tried calling Pegasus customer service via their 0888 support line. Unfortunately, the number does not connect — the system gives an error and completely blocks the call. This left us with no way to get assistance, causing significant disruption to our travel plans and a great deal of stress.
The fact that a domestic flight check-in was halted due to a passport error, and that there’s no working support line, is absolutely unacceptable. I request immediate action to resolve this issue and compensation for the trouble caused. Pegasus must ensure such technical failures and support blackouts do not continue to affect future passengers.
I am unable to complete online check-in through the Pegasus app, receiving an error that states “Passenger information is incomplete or incorrect” and “The individual's identity and travel documents do not comply with the travel rules of the destination country.” My passport is valid until 2027, and...
For my upcoming Pegasus Airlines flight with PNR number 11bzxc, I have been unable to complete the check-in process due to an unexplained system error. Even though I entered all my information correctly and the system initially confirmed it, I repeatedly receive an error that prevents me from checki...
Dear Pegasus Airlines, I am writing to formally report the unacceptable experience I had on my flight from Sabiha Gökçen Airport to Kahramanmaraş. Kiosk & Check-In Issues: I was directed to use a self-service kiosk for check-in, but the machine continuously malfunctioned and prevented me from comple...
I attempted to complete the online check-in for my Pegasus Airlines flight from Sabiha Gökçen (SAW) to Athens, scheduled for 07:55. Despite multiple tries, the system only returned the message “Check the information,” without allowing me to proceed. Believing I could handle check-in at the airport, ...
I’m writing to express my deep frustration with the severe communication issues I’ve experienced with Pegasus Airlines’ customer service and live support channels. I’ve tried multiple times to reach someone regarding a problem with my flight, but each attempt has been met with complete silence—no li...
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