I purchased a ticket with Pegasus Airlines for a journey from Gaziantep to Istanbul. I got to the airport with plenty of time to spare, but even though my flight was still 35 minutes from leaving, I was denied boarding. It was incredibly frustrating that there wasn't a single staff member at the airport available to discuss the issue. I reached out to customer service because I was feeling a bit lost, and they informed me that I could either get a refund or make a change. However, that did not occur. I continuously monitored the situation, but unfortunately, there was no update or resolution provided. It's really disappointing to experience this kind of treatment after adhering to the guidelines and depending on their support. I anticipated more effective support and more transparent communication.
My Pegasus Airlines flight from Kayseri to Sabiha Gökçen was delayed by 1 hour and 45 minutes, just 20 minutes before takeoff, with no prior notice. I approached airport personnel and explained the gravity of my situation, as well as how they could help me. "You'll get to Istanbul when your plane ar...
I arrived at Gaziantep Airport on September 28th for my scheduled flight. Approximately one hour before departure, I visited the Pegasus sales office to inquire about the possibility of postponing my ticket to the following morning. The authorized personnel confirmed that this option was available, ...
A few months ago, I purchased a Pegasus Airlines ticket from Izmir to Kayseri. Due to unforeseen delays, I arrived at the airport just before departure. While checking in at the Pegasus counter, I was unfortunately met with a rude and loud staff member who reacted poorly to the situation. Despite f...
I was denied boarding on my Pegasus flight 44 minutes before departure. On May 25, 2025, I tried to check in for the 06:55 Ankara–Izmir flight at 06:11, but I was told the system had already closed. When I approached the sales representative, I was scolded with the words, “I’m explaining, don’t you ...
I am writing to formally submit a complaint regarding the unacceptable treatment I received from Pegasus Airlines on June 2, 2025. I had a confirmed ticket worth ₺797 for a flight scheduled to depart from Antalya Airport to Istanbul Sabiha Gökçen at 12:00 PM. I arrived at the gate approximately 20 m...
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