On June 27, 2025, I traveled on Pegasus Airlines flight PC981 from Istanbul Sabiha Gökçen to Berlin. Before my flight, I checked my luggage at the counter and paid an excess baggage fee. Crucially, I was not given a baggage tag or receipt. When I inquired, the agent simply dismissed me, saying, "get your ticket from over there." This was a significant act of negligence by Pegasus staff.
Upon arrival in Berlin, my luggage did not arrive. For the past four days, my bag has been missing. I have contacted Pegasus multiple times since then, providing detailed descriptions of the bag's contents, including important personal items and my prescription medications. Despite my efforts, there's still no clear information; each time I call, I'm simply told, "we are checking the areas." Disturbingly, another passenger who checked their luggage at the exact same time as me also had their bag lost.
The inability to track my luggage in the system is entirely due to Pegasus's negligence. I've been forced to live without my medications and personal belongings for four days, causing immense stress and inconvenience. This situation has had a severe emotional and practical impact. I have already filed a complaint with CIMER and will continue to pursue all my legal rights. I demand an immediate resolution to my predicament, the urgent location of my luggage, and if it cannot be found, the initiation of a compensation process.
Dear Sir/Madam, On December 10, 2024, I traveled with Pegasus Airlines on flight PC 986 from Berlin Brandenburg Airport to Istanbul Sabiha Gökçen Airport. Unfortunately, I experienced significant issues with my baggage during this journey, and I have yet to receive a resolution. The Issues I Experie...
On July 21, I flew from Istanbul to Hamburg with Pegasus Airlines, flight number PC 1043. When I arrived in Hamburg, I was shocked to find that my luggage never arrived. I waited around the baggage claim area for hours, but it was nowhere to be found. What made the situation worse was that no one a...
On August 9, 2024, I flew with Pegasus Airlines on flight PC1872 from Ercan, Northern Cyprus, to Antalya Airport. Upon arrival, I discovered that my luggage was missing. I went to the Lost and Found department at Antalya Airport, and they helped me file a "Çelebi" report for my lost bag. The report ...
My baggage was misplaced during a flight cancellation, which was a disappointing experience with Pegasus Airlines. Although I had requested that my luggage be returned to me when I was transferred to another flight, I was told that it would be sent from the tape and that I would not be able to retri...
Pegasus Airlines lost my two large suitcases during my flight from Istanbul to Cidde on 06.08.2024 at 21:10, and the whole ordeal has been an absolute nightmare. Creating a report proved to be quite challenging as a result of their website experiencing technical issues and their lack of responsivene...
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