Pegasus Airlines seriously let me down. On two separate flights, both my suitcase and my mother’s were damaged. I filed two official complaints — #13219839 and #13156891 — with photos and detailed reports clearly proving the damage. Despite all this, Pegasus continues to ignore our complaints, dragging the process out with meaningless email replies and refusing to take responsibility.
My luggage didn’t just have a broken handle — the wheel was also shattered, and Pegasus has all the photo evidence to prove it. Yet, instead of owning up to their mistake, they’re trying to blame us for the damage. As for the second suitcase, the wheel was completely torn off. It’s completely unusable, yet they still won’t offer a proper resolution.
Their so-called “guest services” team has done nothing but mock my situation with passive, dismissive responses. I feel like they’re deliberately trying to wear me down so I’ll give up. I’m exhausted and fed up with this treatment.
I’ve remained silent during past issues with this airline, but this time is different. I won’t allow Pegasus to continue mistreating loyal passengers. If they don’t replace or repair our suitcases and refund the ₺ equivalent of the damage, I’ll never fly with them again and will strongly advise everyone I know to stay away from Pegasus.
My next trip is coming up and now I don’t even have luggage to use, thanks to them. This level of carelessness and customer neglect is unacceptable. Fix it — or lose a customer for good.
Pegasus Airlines completely broke the wheel of my perfectly intact suitcase beyond repair. It’s been 3 months, and they still haven’t issued any refund or provided a replacement suitcase. Despite emailing back and forth for months, there has been no resolution or meaningful update from Pegasus. This...
During our Ankara–Nicosia and Nicosia–Ankara flights with Pegasus Airlines, my suitcase was damaged, yet our claim was rejected despite submitting a formal report. On our first flight to Nicosia, one of the suitcase wheels was broken, which we photographed and reported at Ercan Airport. During the r...
On August 23, 2025, during Pegasus flights PC601 and connecting flight PC4050, my suitcase was severely damaged at Kayseri Airport. The handle and wheels were broken, a part of it came off completely along with the grip area, and the suitcase became unusable. A report was filed at the airport, and I...
I'm writing to complain about issues I experienced with my Pegasus Airlines flight from Istanbul Sabiha Gokcen Airport to Cologne on June 29. I checked in two pieces of luggage - one blue and one black - both within the weight limit. Upon landing in Cologne, my black suitcase was missing. I immediat...
I bought my wife a brand-new suitcase as a gift from Germany, and she was thrilled. However, after just one flight with Pegasus, the suitcase was badly damaged. We immediately reported the issue, and they filed a report, but their response was ridiculous. Instead of offering a replacement or compen...
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