Pegasus Left Me Stranded After My London to Izmir Flight Delay

I would like to file a complaint regarding the inconvenience, distress, and complete lack of effort from Pegasus Airlines to resolve or compensate for the issues experienced during the London Stansted – Izmir Adnan Menderes flight on Sunday, June 29, 2025. Our flight departed from London as scheduled at 13:05, and was expected to land in Izmir at 18:50. However, we were informed that due to wildfires, Izmir Airport was closed to incoming flights, and the aircraft was diverted to Dalaman Airport, landing around 19:30. After a long and disorganized wait in Dalaman, we were transferred to Izmir by bus at 22:30, with the journey taking approximately 4 hours. Once again, the inability of companies in our country to manage crises effectively became apparent. After spending the entire day traveling and waiting in airports, dozens of passengers were subjected to an additional overland journey with only a single can of Fanta and a lemon cake offered as refreshments. Considering the prolonged travel time and the level of inconvenience, this “service” was wholly inadequate to meet even basic needs. Following this experience, I contacted Pegasus customer service, expecting compensation or at least an acknowledgment of fault. Instead, I received only generic template responses via email with no genuine attempt to resolve the matter. Pegasus, a company that charges passengers at every opportunity and markets itself as affordable, showed behavior that is far removed from any respectable mission or vision. During this process: - Passengers were left waiting at the airport without proper communication or assistance, - The Dalaman–Izmir transfer was executed without adequate food or comfort, causing significant discomfort and inconvenience. I hereby request that this complaint be investigated and that I receive a formal response in writing or by phone.