Pegasus Service Quality Declining With Delays, Poor Handling And Passenger Frustration

I am writing to report my deep dissatisfaction with Pegasus, particularly regarding my most recent flight with reservation number 1ACG5K and the overall decline in service quality I have experienced on my last three flights. On the latest flight, there was a delay of around 45 minutes and as of 11:40 the aircraft still had not departed. However, the problem is not just the delay. The overall quality of service, the inadequacy of staff, and the way passengers are handled have all been very disappointing. Passengers are crowded into buses in an uncomfortable way, and the airport facilities used are poor and insufficient, which makes the travel experience even worse. In addition, the food and beverage prices are excessively high, and despite this, cabin baggage is rejected with the excuse that the overhead bins are full, pushing passengers to purchase additional checked baggage. This creates the impression that the company is trying to maximise earnings from every possible point rather than focusing on passenger comfort. On a previous flight, even the meal that had already been paid for was forgotten by the crew, which further reduced my trust in the company. Over my last three Pegasus flights, I have clearly observed that the quality of service is getting worse each time, both in terms of punctuality and the attitude and adequacy of the staff, as well as the overall passenger experience. Because of all these reasons, I no longer intend to fly with Pegasus and I do not have any specific compensation expectation; I simply want it to be known how much the service quality has deteriorated and how dissatisfied I am as a customer.