I purchased my Pegasus Airlines tickets in advance in September for the 16 January Van–Sabiha Gökçen and 31 January Sabiha Gökçen–Van flights in order to avoid price increases as the travel dates approached. However, approximately 17 days before the flight, my 16 January Van–Sabiha Gökçen flight (PNR: 17A95K) was first completely canceled and then rescheduled as a connecting flight with a different departure time. In addition, the departure time of my 31 January Sabiha Gökçen–Van return flight (PNR: 17AAB1) was moved forward by approximately three hours. Due to these last-minute changes, all of my travel plans were disrupted and I was forced to purchase new tickets from another airline at significantly higher prices. Although I had planned to save money by purchasing early, Pegasus’s practices ultimately caused me to pay an additional ₺2,500 on top of the refunded amount. Pegasus only canceled the tickets and refunded the money, and no compensation, voucher, or advantageous alternative rebooking option was offered during my call with customer service. The fact that these consecutive changes were made so close to the travel dates gives the impression of a deliberate policy that pushes passengers toward much more expensive tickets, and as a result I have completely lost my trust in Pegasus. From now on, I have decided to choose AnadoluJet instead of Pegasus for my travels. I request a clear and detailed explanation from Pegasus regarding the cancellation and schedule changes, as well as a sincere apology for the disruption and financial loss I experienced. In addition, I expect the company to review these practices so that passengers who plan and purchase their tickets in advance are not subjected to similar grievances in the future.
I arrived at Gaziantep Airport on September 28th for my scheduled flight. Approximately one hour before departure, I visited the Pegasus sales office to inquire about the possibility of postponing my ticket to the following morning. The authorized personnel confirmed that this option was available, ...
On 11 May, I bought a flight ticket from Pegasus Airlines to travel from Izmir to Istanbul on 27 May. While the 13:10 flight on that day was priced at ₺999, I chose to pay ₺152.69 more for the 11:10 flight because I had early meetings and interviews. However, on the day of the flight, the plane was ...
On November 9, 2025, I experienced a serious inconvenience during my Pegasus flights from Prague to Istanbul and then from Istanbul to Gaziantep. My Istanbul–Gaziantep flight was rescheduled from 20:15 to 19:55 without any notification. Even though I had purchased both flights together as a connecte...
Pegasus Airlines suddenly rescheduled my flight from Milan to Istanbul (Sabiha Gökçen), originally booked for Saturday, March 8, 2025, at 16:00, without my consent. The new flight was set at an inconvenient time on the same day at 09:00 AM, causing significant disruption and financial loss. Because ...
On September 17, 2024, at 13:20, I was scheduled to fly with Pegasus from Antalya (AYT) to Istanbul Sabiha Gökçen (SAW). I arrived at Antalya Airport about 40 minutes before departure and went directly to the Pegasus ticket counter and baggage drop. To my shock, I was denied boarding because I had n...
Comments