On 10.12.2025, I flew with Pegasus Airlines on flight PC1883 from Ercan Airport to Esenboğa Airport. When I collected my baggage at Esenboğa, I saw that my suitcase was seriously damaged, with visible cracks and breaks on both the front and back surfaces. Due to a very limited connection time and the need to catch a train to another city, I was unfortunately unable to stay at the airport to file a damage report or complete any formalities with the ground staff. However, the damage clearly occurred during the flight and handling, as the suitcase was intact when I handed it over at Ercan Airport. I kindly request that Pegasus compensate this damage by providing me with a new suitcase equivalent in quality and size to the one that was broken. I would like to be informed about the process and what documents or photos you may need so that this issue can be resolved as soon as possible.
On October 26, 2025, I traveled with Pegasus Airlines on flight PC332 from Budapest to Sabiha Gökçen Airport. After collecting my luggage and arriving at ISG Hotel, I noticed that my bag had a large tear on it. The zipper was completely closed, yet the fabric was badly ripped. My bag was in perfect ...
On September 18, 2025, I flew with Pegasus on flight PC1540 to Izmir. Upon collecting my luggage, I immediately noticed serious damage to both of my suitcases. One had broken wheels, and both had cracks and fractures that make them unusable. Unfortunately, since my car transfer was waiting, I did no...
On January 18, 2025, during my Sarajevo-Istanbul flight with Pegasus Airlines, my suitcase was completely ruined beyond use. I reported it at the airport, filled out a damage form, and Pegasus provided a new suitcase as compensation. I thought the issue was resolved—but it was short-lived. On Janua...
On August 23, 2025, during Pegasus flights PC601 and connecting flight PC4050, my suitcase was severely damaged at Kayseri Airport. The handle and wheels were broken, a part of it came off completely along with the grip area, and the suitcase became unusable. A report was filed at the airport, and I...
When I picked up my luggage on the 22nd of December, 2022 at 6:25 a.m., following our landing at Ercan airport in Cyprus with Pegasus airlines, I noticed that the handle had broken. The airline representative at Ercan Airport took pictures of the broken suitcase and stated that they would send them ...
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